Chery Tiggo 7 Pro Repair Delay – No Spare Part After Months
On January 19, 2026, I took my Chery Tiggo 7 Pro to the authorized service center, Omoda | Jaecoo Plaza Tanoto Ankara, due to a malfunction in the front camera. I was informed that the front camera was defective and needed to be replaced.
However, despite the time that has passed since then, the required spare part has still not been supplied, and there has been no concrete progress. The process is registered under service file number 33472.
When I contact the service center, they state that they cannot provide any information about when the part will arrive. Although I have called the spare parts department multiple times, no one answers the phone, and I do not receive any return calls. The lack of communication and information has made this situation even more frustrating.
I purchased my vehicle with great enthusiasm, but due to the issues I have experienced with service and spare parts supply, I have reached the point of considering selling it.
I request that my grievance be resolved, as the ongoing uncertainty about when the part will arrive and the continued lack of communication are unacceptable. Since my vehicle has been unusable for a long time due to an unresolved malfunction and there is still no clear timeline for repair, I demand that my vehicle be replaced. I ask Chery to urgently provide a clear solution and take into account the inconvenience I have experienced.
