On November 11, I purchased a 15 kg bag of Royal Canin Sterilized 37 dry food. Seller was extremely attentive and meticulous at every stage of the purchase, including invoicing and order tracking. For this reason, I believe the issue is not with the seller but with Royal Canin’s packaging practices....
On November 10, 2025, I placed an order for 4 kg of Royal Canin sterilized cat food on Pativagon.com and paid approximately $19 USD via bank transfer. My order number is 153084. However, even after several days, I have received no shipping updates and have been unable to reach customer service. I c...
On November 15, 2025, I opened a can of Royal Canin Maxi Adult 150 g wet food, and a large piece of wood came out of the product. I purchased a 24-pack of this item from Trendyol about a week ago. So far, I have only opened one can, and the issue occurred in that single can; I still have 20 unopened...
On September 17, 2025, and September 19, 2025, I purchased two bags of Royal Canin Mini Puppy 4 kg dog food through Migros Sanal Market (Petimo), with order numbers 721 314 267 and 722 360 456. When I opened both bags, the contents were sticky, damp, and unusual. I have been using this exact food fo...
In October 2025, I purchased a 2 kg bag of Royal Canin Adult British Shorthair Health Nutrition cat food from Ambarlı Petshop for $43.00. The batch number of the product is S23601A. Unfortunately, after feeding this product to my cat, she became seriously ill and was diagnosed with food poisoning b...
In October, I purchased Royal Canin British Shorthair cat food. The batch number of the product is S23601A. When I first opened the bag, I did not notice that the food was moldy. Since my cat consumed the food, she was poisoned and passed away shortly afterward. We are deeply heartbroken by this tra...
On September 25, 2025, I placed an order through royalcanin.com for Royal Canin Sterilised 37 Cat Food (Order No: 190283502308). After receiving the product, I compared it with the same product purchased directly from my veterinarian and noticed several differences. In particular, the packaging and ...
On October 16, 2025, I purchased a bag of Royal Canin Puppy food from a local pet shop for my 2-month-old puppy. The package is labeled with the following codes: 2332FR07 FR30-006-004 (26346156RCA). When I opened the package, I was shocked to find a sewing pin (needle) inside the food. This poses a...
I have been using Royal Canin Kitten cat food for a long time and have never experienced any issues until now. However, I recently purchased a new package from the Vızvızpet seller on N11 (Order No: 208363757533), with an expiration date of 07/26. After opening the new package, my cat refused to ea...
I placed an order for cat food on the official Royal Canin website and paid by credit card. However, I canceled the order approximately five minutes after placing it and immediately requested a refund. It has now been 10 days, yet I still have not received my refund. There is no clear information o...
Since September 3, I have been trying to order Royal Canin Hairball Care 4 kg Cat Food and Indoor Long Hair Adult Dry Cat Food from the official Royal Canin website. I attempted to make the purchase both through Royal Canin’s own promotions and the ZUBİZU campaign, but each time, during the payment ...
I have been feeding my 4-year-old male cat Royal Canin Urinary S/O regularly for about 3 years. I’ve always purchased the food from a clinic, and he ate it eagerly and without any issues. However, the bag I bought last week was noticeably different in size, color, and smell compared to previous ones...
I’ve been consistently purchasing Royal Canin Fit 32 for years and know exactly what it looks like. This time, I ordered it through Trendyol, from a seller named Petsco, and to my surprise, the kibble that arrived looked nothing like the usual product I’ve been feeding my cat. Typically, Royal Cani...
I’m extremely frustrated with Royal Canin’s customer service. I’ve tried reaching them multiple times over the past three days, using the two mobile phone numbers listed on their official website. No one answers, and I haven’t received a single call back or even an acknowledgment. It’s incredibly di...
I purchased Royal Canin Adult cat food three months ago based on my veterinarian’s recommendation, believing it was one of the best options available. I’ve always wanted to provide my cat with the highest-quality nutrition, and considering the price—three to four times more expensive than other bran...
Two days ago, I ordered a 15 kg bag of sterilized cat food directly from the official Royal Canin website. The package arrived well-packed in a box, but when I opened it, I found that the bag was already cut open, sewn shut with thread, and taped over. How does Royal Canin explain this? Is the comp...
For six months, we have been feeding our four cats Royal Canin S/O Neutered food to prevent struvite stones from forming again. Previously, they were successfully treated with Urinary S/O and loved the food. However, after purchasing a new 12 kg bag, three of our cats refused to eat for 24 hours rat...
I recently purchased Royal Canin Sterilised 10kg cat food, but when I opened the bag, I immediately noticed that the color and smell were different from the original product. I have been feeding my cats Royal Canin for 10 years, and they have never reacted this way. They wouldn’t even touch this foo...
I have been trying to place an order on the Royal Canin website for weeks, but I keep encountering errors at every step. No matter what I do, I cannot complete my purchase. I reached out to customer support multiple times, informing them that their website is not functioning properly, yet nothing h...
On December 27, I ordered Royal Canin British Shorthair cat food directly from the official website. However, the product I received appears to be fake. The smell, color, and texture are completely different from the food I previously purchased, which I have always sourced from a trusted veterinaria...
I ordered two 8kg bags of Royal Canin dog food directly from the official Royal Canin website, expecting high quality and proper packaging. The site clearly states that orders of 4kg or more include a free storage container, yet I never received one. On top of that, the food was not packed in a seal...
I ordered a 10kg bag of Royal Canin Sterilised cat food from Pets Pati, but the package arrived torn and damaged. The color of the kibble looked unusually shiny, which immediately raised concerns. The sender was listed as "BTI E-Ticaret Lojistik", which I had never heard of before. When I contacted...
On September 29, 2024, I ordered a 10 kg bag of Royal Canin Sterilised cat food from Epttavm. When it arrived, I noticed the food pieces were smaller than usual, though my cat initially ate it. However, by the third day, my cat completely stopped eating and showed severe health issues. After a vet v...
I purchased a 15kg bag of Royal Canin Sterilized Cat Food, trusting the brand for my cats' health despite its high price. However, I was horrified to discover an unidentified object inside the food. This is unacceptable for a premium pet food product meant to ensure the well-being of our pets. My p...
