Chery Tiggo 8 Pro Max Washer Cap Broke and Warranty Denied

On July 30, 2025, I purchased a brand-new Chery Tiggo 8 Pro Max from the Chery G***** dealership in Istanbul. After purchasing the vehicle, I refilled the windshield washer fluid three times. On the third refill, while simply lifting the cap to add washer fluid, the plastic windshield washer reservoir cap broke. As a temporary solution, I had to cover it with a plastic bag in order to continue using the vehicle. Along with this issue, I also reported a noise problem coming from the sunroof to Chery Turkey through chery.com.tr on January 16, 2026. Both Chery Turkey and the authorized Ankara Mengerler service center contacted me and scheduled an appointment for January 27, 2026. When I brought my vehicle in, I was informed that the washer reservoir cap was not covered under warranty. When I called customer service, I clearly explained that I had not done anything unusual — I simply lifted the cap to add washer fluid, and it broke during the third refill. However, I was told that even if the same issue had occurred one hour after purchasing the vehicle, it still would not be covered under warranty. This approach creates the impression that Chery stands by its customers only until the vehicle is sold, and afterward attempts to avoid responsibility by excluding many parts from warranty coverage. For corporate companies, brand image and reputation are extremely important, and these are directly tied to customer satisfaction. It is clear that dissatisfied customers will negatively impact Chery’s customer potential. Customer satisfaction is one of the key factors determining Chery’s competitiveness against other automobile brands. From this perspective, the level of care shown toward customer satisfaction either strengthens or weakens the brand. The broken cap may not be an expensive part; however, experiencing such an issue in a brand-new vehicle within a short period of time and then being told it is “not covered under warranty” is what is truly frustrating. Failing to stand behind a customer experiencing a problem will damage the brand’s image and reputation. I believe any reasonable manager who sees this situation would agree with me. My vehicle’s VIN is LVTDB21B9SD193220. I request that this issue with the washer reservoir cap be evaluated as a manufacturing defect and that the part be replaced free of charge under warranty, and that Chery take steps to address my dissatisfaction. Otherwise, I would like to state that I will not choose Chery again in the future and will not recommend the brand to others.