5
Mustafa is very satisfied with the result
Resolved

Chery Tiggo 7 Pro Improperly Installed Sunshade Fabric Problem

Mustafa
July 23, 2024 9:52 am
178
Mustafa's Thank You Message
“The attention and interest are nice, but a solution is also necessary. Thank you...”

I took delivery of my vehicle on July 13. This morning, while installing the sunshade, I noticed an issue with the fabric around the top edge of the windshield. As shown in the video, the fabric is not properly inserted and feels like it could come loose with a slight touch. This is the first time I’ve encountered such a problem with any vehicle I’ve owned.

It is unacceptable for a brand-new car to have such issues. I am curious if other Tiggo 7 Pro users are experiencing similar problems. I expected better from a company entering the Turkish market. Even lower-quality brands do not have such problems. I am seeking a resolution for this issue.

July 23, 2024 11:37 am (1 hour after complaint)

Hello, Mustafa U. Your complaint has been received by us. Our Customer Relations Representative will get back to you as soon as possible regarding the matter. Best regards, CHERY TURKEY 0850 480 74 72

July 23, 2024 11:37 am

Hello, Mustafa U., Following our meeting with you, we have forwarded your request to the relevant department. Best regards, CHERY TURKEY 0850 480 74 72

Mustafa
July 25, 2024 2:24 pm

The attention and interest are nice, but a solution is also necessary. Thank you...

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