Booking.com

Dear Booking.com Support Team, I have sent you several messages, but you haven’t replied yet. I did not make this reservation, just as I did not make any other flight reservation, and the credit I received as a reward was mysteriously spent, supposedly on these reservations that I never made. Please...

I booked a hotel in Kemer, Turkey, through Booking.com with reservation number 5592655715. The reservation details are as follows: check-in on Saturday, October 25, 2025, and check-out on Tuesday, October 28, 2025, at Wassermann Hotel. The payment for the reservation was charged twice. I kindly requ...

On September 30, 2025, while trying to book a hotel for my Frankfurt trip through the Booking.com app, a warning appeared on the screen saying, “Payment for your previous reservation was not received.” The page displayed Booking.com logos, my reservation number, and personal details. It also showed ...

Hello, I’m writing regarding my reservation #6365824456. Initially, Booking.com informed me that my cancellation had been processed. However, the status now shows “in progress” and indicates that the property needs to reply. The property has already contacted me directly, stating: “Hello, I apologiz...

On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...

Between October 16–26, 2025, I booked a hotel in Nakhon Ratchasima, Thailand (address: nakhonrada810 หู่ 2 ต. สุ, 30000) through Booking.com and paid ₺6,500 via credit card (Reservation No: 6727338406376411566). When I arrived at the hotel, the room I had prepaid for was unavailable, and I was give...

Between September 5–12, 2025, I rented a car through Booking.com from Payless at Podgorica Airport (Reservation No: 671493738). I returned the vehicle on September 12 without any issues, and the return inspection report confirmed that the car had no damage or missing items. I received the official r...

I can’t find the correct location of my hotel. Could you please send it to me as soon as possible? Booking.com contact number isn’t working. My confirmation number is 5065687651. How can I reach the property? It’s urgent—I need to have the location before 11 a.m. Thailand time because I must book a ...

On October 16, 2025, I attempted to make a reservation for two rooms for four guests at the Lighthouse Hotel in Alexandroupoli (Dedeağaç) through Booking.com. During the booking process, an error occurred, and the reservation did not go through. Shortly afterward, I received an email from Booking.co...

I had a confirmed Booking.com reservation at “Lo Studio nel Borgo” for October 19–23, 2025 (Reservation No: 5319****85, PIN: 8658). However, just as my check-in date was approaching, the hotel canceled my booking without providing any valid reason. The only explanation given was “inventory maintenan...

My Booking.com account (email: g************@gmail.com**) was suddenly deactivated today with the message: “Account not active – This account has been disabled for security reasons.” I currently have an active, prepaid reservation in Baku from October 18–20, 2025, under Reservation No: 4319484233, ...

On October 3, 2025, at 2:30 a.m., I made a reservation for Belkon Hotel Antalya (Üçkum Tepesi, 07510 Belek, Turkey) through Booking.com, paying €48 (528 SEK) with my Swedish bank card. My reservation number is 6768268409. When I arrived at the hotel to check in, despite having a confirmed reservati...

I canceled my standard hotel reservation at Hotel Saint Pierre – Paris on October 7, 2025, 13 days ago, but the refund has still not been credited to my account. My confirmation number is 5289****19 and PIN code is 3052. The payment was made directly through Booking.com with my bank card. After not...

Between September 26–29, 2025, I stayed at Victoria House by Aeria Apartments in a Two-Bedroom Apartment (Booking confirmation no. 5134****36, PIN 3081). During our stay, we experienced a serious heating problem, which especially affected my elderly father, who has a sensitive health condition. Des...

On October 1, 2025, I canceled my reservation for White Wolf House Hotel, which I had booked through Booking.com. I had paid a total of €85, and according to the booking conditions, I was eligible for a full refund since I canceled within the allowed timeframe. After completing the cancellation, I ...

I booked a stay at the Grey & White Hotel in Rome through Booking.com for March 11–14, 2025. During my stay, there was no heating in the room, and we were freezing throughout the night. No one offered any help, and Booking.com’s customer service was unavailable after hours. The host also never respo...

Between September 30 and October 3, 2025, I stayed at the Vincci Soho Hotel in Madrid, a reservation I made through Booking.com. When I arrived at the hotel, I discovered that the direct booking price at the hotel was €800 cheaper than the rate shown on Booking.com. I had trusted Booking.com’s “Best...

In mid-September 2025, my Booking.com account was closed without any prior warning or explanation. I have been a loyal Booking.com user for many years, with nearly 200 past reservations saved under my profile. Suddenly, I can no longer access my account, my booking history, or any of my previous tra...

In August 2025, I booked a stay at Delta Hotels by Marriott New York Times Square through Booking.com. The listing clearly stated that no charges would be made before arrival, but $229.11 was withdrawn from my card as a deposit before check-in. When I contacted the hotel, they assured me that this d...

Between July 31 and August 2, 2024, I tried to make a reservation at Marianna’s Rooms in Skala Eresou through Booking.com. During the process, I received an error message saying “Reservation not completed,” so I assumed that the booking had failed. When I tried again, the hotel appeared fully booked...

Between September 8 and September 11, 2025, I rented a Skoda Kamiq through Booking.com from Enterprise Macedonia, picking up and returning the vehicle at Skopje Airport. I returned the car in perfect condition, and at drop-off, the staff confirmed that there were no issues and that my deposit would ...

I made a hotel reservation through Booking.com at Hotel France Eiffel in Paris for October 7–10, 2025. Unfortunately, due to the passing of my father-in-law, I had to cancel my booking on October 1, well before the free cancellation deadline. Despite this, as of October 11, my refund of €663.30 has ...