Booking.com
Complaints
Booking.com Charged for Western Key Hotel but No Booking Confirmation
I made a hotel reservation through Booking.com for Western Key Hotel in HSR Layout, Koramangala, Bangalore. On 16/06/202...6, an amount of 1,217 rupees was deducted from my account for this booking. The reservation was supposed to be for a check-in date of 01/07/2026 and check-out on 02/07/2026. Despit
Booking.com Kuala Lumpur Stay Failed Due to No Check-In Support
I made a confirmed, prepaid reservation through Booking.com for Vortex & Royal Suites Kuala Lumpur for one night on 24 M...ay 2026, with check‑out on 25 May 2026. The reservation was made under confirmation number 6961.046.957. In the booking information, it was stated that a person at the property wou
The Chocolate Suites Bruges Dirty Towels and Broken Lift Complaint
I stayed at The Chocolate Suites Bruges, booked via Booking.com, for one night from 14th to 15th June, in a room on the ...4th floor. The overall cleanliness and condition of the accommodation were unacceptable. The room and general environment had a noticeable dirt smell, and the towels provided were
Booking.com Refused Refund After Family Tragedy And Failed Cancellation
I made a reservation through Booking.com for the “Penthouse downtown Appleton Wisconsin, Chase building” in Appleton, Wi...sconsin, for the dates June 19 to June 22, under reservation number 5566421132. I paid a total of $687 by card at the time of booking, which was made last Wednesday around 2 p.m. U
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Need Refund Due To Cancellation Being Done Before Date Of Charge
I made a reservation through Booking.com for the Motel 6 on Pan American Freeway in Albuquerque, New Mexico, with confir...mation number 5631633***. I canceled my reservation on 06/11/2026 within the allowed time and I did not stay at the property. I am expecting a full refund of $78.47 and also the $8
Booking.com Vacation Rental Has No Air Conditioning or Ventilation
I booked a vacation home in Marysville, Washington through Booking.com for a week, from today until June 17, 2026. The t...otal cost of the stay is around $880 including taxes and fees. We are currently staying at 74** 64th Street, Marysville, Washington. When we arrived, we discovered that there is no
Delayed Access To Booking.com Customer Support Following Flight Schedule Change
I am submitting this complaint regarding the difficulties I experienced when seeking assistance for my flight booking fr...om New York to Warsaw, scheduled for June 20 (Booking Reference: 4782345), which I made through Booking.com. After being informed of a schedule change by the airline, I needed urge
Booking.com Customer Support Failed During Lufthansa Schedule Change
I am writing to express my dissatisfaction with the customer support I experienced through Booking.com regarding my Luft...hansa flight booking from New York to Warsaw, scheduled for June 20, under booking reference 4782345. After Lufthansa informed me about a schedule change on November 20, I urgently
Cannot Cancel My Booking.com Car Rental Despite Free Cancellation
I made a car rental reservation through Booking.com with Avis for a compact class vehicle to be picked up in Mytilene on... 02/06/2026, under reservation number18554739012. According to the contract conditions shown during the booking, I clearly have the right to cancel this reservation free of charge
Cannot Cancel My Booking.com Car Rental Despite Free Cancellation
I made a car rental reservation through Booking.com with Avis for a compact class vehicle to be picked up in Mytilene on... 02/06/2026, under reservation number 738123871. According to the contract conditions shown during the booking, I clearly have the right to cancel this reservation free of charge u
Booking.com Reservation Showed 5 Guests but Confirmed Only 4 After Payment
I made a reservation through Booking.com at Deshadan Mountain Resort – The Highest Resort in Munnar, under the name S. G...anesh P/ Selvaraj, for a stay from Friday, August 14, 2026, to Sunday, August 16, 2026. While making the booking, the system clearly showed that the reservation was for 5 persons,
Nova Plaza Crystal Hotel Ignoring Refund Request for Months
This is my official complaint regarding Nova Plaza Crystal Hotel Istanbul. I requested a refund for a service for which ...I was charged in connection with my stay; however, my request has been completely ignored. Despite my repeated attempts to communicate over a long period of time, I have received n
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Booking.com Request For Direct Human Assistance Due To Flight Schedule Change
"Resolved"
I booked a flight through Booking.com from New York to Warsaw, scheduled fo...r June 20, with the booking reference 4782345. When the airline changed the
Need Refund Charged 50 $ Extra From Booking.com
I stayed at The Venetian Resort Las Vegas in a Suite booked via Booking.com, checking in on 4 June for 3 nights. When I ...checked out, I was charged an additional 50 USD as a resort fee, which I had not been informed about during the booking process. During my reservation on Booking.com, there was no
Booking.com Payment Deducted but Reservation Not Confirmed
I attempted to make a reservation today at Whispering Pine Villa, Lansdowne, through Booking.com in the name of Richa S*...**, using the mobile number 8477876***. During the booking process, an amount of ₹20,000 was deducted from my Indian Overseas Bank account via GPay, but no reservation is showing i
Booking.com Did Not Disclose a $60 Resort Fee at Fontainebleau Las Vegas
I booked a stay at Fontainebleau Las Vegas through Booking.com for the dates 4–6 June. During my stay, I was charged an ...unexpected resort fee of 60 dollars. Before my arrival, neither Booking.com nor the hotel informed me that such a resort fee would be applied, and this charge was not clearly discl
Booking.com Lack Of Booking Conformation-disapointed
On 3 June 2026, I made a reservation for MK retreat in the United Kingdom via Booking.com and completed the payment with... my debit card. The money was taken from my bank account, but I have still not received any booking confirmation by email or SMS, nor have I received any booking reference number.
Booking.com Did Not Disclose an Extra $100 Charge at Check-In
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I made a reservation through Booking.com for a stay at the Holiday Inn in M...iami for the dates 20–22 May. The total price shown on my Booking.com reser
















