I manage a property on Booking.com and recently faced a serious issue with reservation #5540****84 (August 12–13). The guest never checked in to my property. As per procedure, I marked the booking in the system as a no-show. Our policy does not allow cancellations in such cases. Despite the guest n...
On September 9, 2025, I had a confirmed reservation (#5154****65) at Angel King Cross Hub Hotel through Booking.com. I paid a total of ₺26,438 by credit card, and the booking was confirmed. However, on September 6, 2025, the hotel contacted me directly and demanded an extra £300 deposit through a s...
I booked two hotels through Booking.com where free airport transfer was specifically listed as an included service: The Lift Boutique Hotel by Ridan Hotels (Reservation No: 3425287143807***) for September 30 – October 2, 2025. Stay Hotel Lisboa Centro Chiado (Reservation No: 1341051274717020***) f...
I booked Panaroma King Suite Sea View Hotel Batumi through Booking.com for my family from September 1 to September 4, 2025. At the time of reservation, the total price was clearly shown as 362.49 GEL. My reservation confirmation number is 5111****13. However, upon arrival at the hotel, we were unex...
On August 13, 2025, at 11:08:50, an unauthorized charge of 2,378.71 TL was made on my Yapı Kredi World credit card (last four digits: 3881) under the name “Hotel at Booking.com” in Amsterdam. My card was physically with me at the time, and I did not make any hotel reservation, purchase, or transact...
On August 26–30, 2024, I booked a stay at Elegant 4BR High-Rise Overlooking Burj Khalifa & Fountains in Dubai through Booking.com (Reservation No: 6198263159) and paid a total of 252.08 AED. When I arrived at the property late at night, the hotel staff did not allow me to check in for the first nig...
We booked La Hacienda Cyprus Hotel via Booking.com for the dates September 3–5, 2025, with confirmation code 6253328372 and PIN 3203. Unfortunately, we could not travel due to personal reasons. The main reason we chose this property was because the site clearly stated there was a free cancellation ...
On September 1–2, 2025, I booked a stay at Safestay Bratislava Presidential Palace Hotel through Booking.com (Confirmation No: 65863*). Despite being clearly a male guest, I was allowed to book and pay for a women-only dorm room without any warning or restrictions on the website. After a long journ...
On August 24–25, 2025, I booked a hotel in Kawaguchiko, Japan through Booking.com, paying extra for a room specifically advertised with both mountain (Fuji) and lake views. When I arrived, I was told that there was only one such room in the entire hotel, and it had already been given to someone else...
I recently booked a stay at Regency Plaza Aqua Park and SPA Resort through Booking.com and encountered a serious payment issue. My reservation confirmation number is 4837155843 with PIN code 6914. According to the booking terms, I had free cancellation until August 31, 2025, and the total amount due...
On August 28, 2025, I made a reservation through Booking.com for Cadé Hotel Casablanca, scheduled until September 11, 2025. I paid the full amount using my credit card (Reservation No: 6862420824). Unfortunately, due to unexpected health issues, I had to return to Turkey on September 1. Since my boo...
In July 2025, I booked a non-refundable stay at Unite Hotel in Barcelona through Booking.com for €251.15. Booking.com advertises a “Best Price Guarantee”, and shortly after booking I found the exact same room with identical conditions listed on Agoda.com for €80 less. I immediately contacted Booking...
Between August 28 and September 2, 2025, I booked a stay at Loyal City Hotel Bursa (Kırcaali, Celal Bayar Cd. No:191, 16220 Osmangazi/Bursa) through Booking.com under reservation number 509598*. I paid a total of €328.55 via PayPal. Unfortunately, my experience at this hotel was extremely disappoint...
I booked a stay at a hotel in Ulcinj, Montenegro through Booking.com. After my stay, I left a review on the platform stating that the hotel was not lo...
Through Booking, I rented a Seat Ateca from Avis in Germany with a full insurance package. The reservation was from August 11, 2025, in Nuremberg (pickup) to August 16, 2025, at Cologne Airport (drop-off). However, when I went to collect the car, I was told the Seat Ateca was not available and was f...
On Sunday, August 3, I booked a stay through Booking at Dante091 Hotel for a total of €136, which I paid with my credit card. However, shortly afterward, I received an email from Booking stating that my reservation had been rejected. Despite this cancellation, the payment of €136 was still withdrawn...
On August 18, 2025, I booked a 4-night stay at Candy Cafe Apartments in London through Booking.com. I paid £684 by credit card. However, when I checked in, the room was nothing like the description on the website. It was extremely dirty, smelled terrible, and felt unsafe. Worst of all, the door had ...
"I reached the company's international contact number. My problem was resolved. It turns out that I made a mistake; when the fee was charged to my credit card, it was already deducted by 50%. So, there was no need for a refund process afterwards. In other words, there is no problem other than the difficulty of reaching the company. My advice is not to try to contact them by email or through the app. Call them by phone; the customer service representative also mentioned this. They do not respond to emails."
On July 29, I booked a stay at Patiras Deluxe B&B Hotel in Thassos Island through Booking.com (reservation confirmation no: 5989.377.578, name: Erdal P****). Due to unavoidable circumstances, I had to cancel my reservation. At the time of booking, it was clearly stated that in case of cancellation, ...
I booked a stay through Booking.com at Haus Karnten in Ossiach, Austria for August 16–23, 2025. I arrived on the 16th and stayed for three nights. Unfortunately, on the second night, there was an unexpected death in my family, and I had to urgently return to Turkey the following day. My son’s accom...
I made a reservation through Booking for Villa Apostolos (Reservation No: 5195394348) for the dates 28–31 August 2025. I paid €570 and the booking included free cancellation. On 26 August 2025, just before my stay, the property changed my reservation dates to 1–4 September 2025 without my consent an...
I booked a stay through Booking.com at Villa Apostolos for August 28–31, 2025 (Reservation No: 5195****48) and paid a total of €570. My reservation clearly included free cancellation rights. However, just before the scheduled stay, on August 26, 2025, the property unilaterally changed my booking dat...
I canceled my reservation on Booking.com, but my refund has still not been credited to my account. It has already been 12 days since the cancellation, and there has been no sign of the money being returned. This delay is extremely frustrating and unacceptable, especially considering how quickly paym...
Between August 13–19, 2025, we booked a stay at Hotel Vicky II on Lesbos, Greece through Booking.com (confirmation number: 6129.510.931). The total cost of the reservation was €600. As required, we paid the first half (€300) upfront with a virtual card, and the second half was scheduled to be charge...
I booked a hotel in Darwin, The Cavenagh, for 3 nights and paid 602.10 on 15/07/3025 through Booking.com, but my booking was canceled straight away and they said they would refund the money, yet I still haven’t received it. My name is Mahdi A***, and my mobile number is 0429385***.
Booking.com is an online travel firm that allows users to reserve lodgings and activities in destinations all over the world. The firm has expanded from its 1996 Amsterdam beginnings to become one of the world's leading online travel agencies. Accommodations, transportation, and activities like excursions and experiences are just some of the many options available with Booking.com. The website facilitates the search for and Booking.com of suitable travel arrangements by letting users browse and compare available choices according to their individual tastes and financial constraints. Booking.com has a significant international footprint, with operations in several countries across Europe, the Americas, and Asia. Major cities like Paris, New York, and Tokyo, as well as beach resorts, ski resorts, and other famous holiday places, are among the most sought-after destinations on the site.