Refund My Cancellation For Scam On Booking.com
I made an apartment booking through Booking.com for a stay from 3 to 5 August 2026. When I arrived, the building was completely different from what was shown on Booking.com, it was abandoned, with no lights and even no proper doors, and it did not feel safe or usable as accommodation at all. After I reported this situation, I was informed that I had been scammed and that I would be refunded, including with accommodation support. I paid a total of $145 for this booking. However, despite what was promised, I have only seen a partial action and no proper refund. I received a message from the owner of the property saying they would refund me, and I also received a confirmation from Booking.com that a refund had been approved, but in reality the money has not been returned to me as promised. At one point I was told the money would be given to me in my travel wallet, but this has also not been properly reflected on my side. I am requesting that Booking.com urgently process the full refund of the $145 I paid for this fraudulent and unsafe apartment, and ensure that any promised amount (whether as direct refund or travel wallet credit) is actually delivered to me without any further delay.
