Booking.com Refund Not Received: Paid ZAR 2,400 for No Stay

I booked accommodation at Kleinhuisie via Booking.com for 13–15 July 2026 and chose the “Pay on Booking.com” option. A total of ZAR 2,400 was charged on 14 July, but I never received the accommodation I paid for and my stay did not go ahead, meaning I was left without the service I had booked. After the booking, I received an email from Booking.com stating that there was an issue confirming the payment and mentioning a refund process. Despite this, no refund has been paid to me to date. I contacted both Booking.com and the property regarding this situation, but my emails were ignored and I did not receive any real assistance or a concrete solution. I also no longer have the reservation number, which makes it even more difficult for me to follow up the issue, and overall I feel that I have been scammed. I request an immediate full refund of the ZAR 2,400 I paid for this stay that did not take place, and I ask that this issue be resolved promptly and that I receive clear written confirmation once the refund has been processed.