I received an invoice from Booking.com, and the charges seem to be incorrect. How can I obtain a corrected one with accurate information?

I booked a flight from London Heathrow to Dubai through Booking.com for 10 May, under the booking reference X7OR8P. The flight was cancelled, and despite this I have not received the support or refund I am entitled to. After the cancellation, I contacted Booking.com customer support, but they did no...

I am a Booking.com partner managing the property Powers** Home Stay Hampi, and I am facing serious issues with fake bookings and no‑show reservations that have resulted in an incorrect invoice for my property. These problems have been occurring for the last two months, specifically in December and J...

I made a reservation through Booking.com on February 22 for the property “Serenty-2BR- le Louvre @Saint Germain” in Paris for March 16–19, with confirmation number 5807****51 and PIN code 3815. On the same day, the payments for my other reservations made with the same Visa card were successfully cha...

In November 2025, I made a one-night hotel reservation in Milan through the Booking.com app and paid for reservation number 6210455736 using my credit card. However, the same transaction was charged three times to my credit card, totaling $369. Shortly afterward, my reservation was canceled in the a...

I made a hotel reservation through Booking.com at Numa Sevilla Alegre in Seville on February 23 with free cancellation. According to the reservation conditions, the payment was clearly scheduled to be charged on May 5. However, on February 24, after I made only a small correction to the number of g...

On September 24, 2025, I rented a car through Booking.com from Sicily by Car at Lisbon Airport. During vehicle pickup, a €250 security deposit was charged to my credit card. However, even though I returned the vehicle without any issues, the deposit has still not been refunded to my card after sever...

I had a prepaid reservation through Booking.com at Hotel Hortus in Amsterdam for Saturday, January 31, 2026, with reservation number 6899066513. I had paid for the hotel weeks in advance, but the reservation was canceled at the last minute, leaving me without a hotel in one of the world’s most touri...

I rented a vehicle through Booking.com from the Avis Edinburgh Haymarket office with a reservation dated December 27, 2025. When returning the vehicle, I was about 45 minutes late. When I arrived at the office, it was already closed and no staff were present, so I followed the instructions and left ...

I made a car rental reservation with Avis through Booking.com for December 27, 2025, from the Edinburgh Haymarket branch. At the time of booking, a specific total price was shown and confirmed. However, after the rental was completed, I was charged an additional $324.48, which I do not consider just...

I made a hotel reservation through Booking.com for Pickalbatros White Beach in Hurghada for 2 adults and 2 children. My reservation number is 5176****37. Even though the hotel price later dropped by approximately $230 compared to the price I originally paid, I chose not to cancel my reservation and ...

I made a reservation through Booking to stay at the Ibis Hotel in Marrakech for the dates January 14–15, 2026. Even though a payment of $154 USD was successfully charged to my credit card, this transaction did not appear as a reservation in the Booking system. Because no reservation record was creat...

I am the owner of Darad Diani Hotel, located in Diani, Kenya, which is listed on Booking.com under property ID 15313273. I am writing regarding the commission invoice for December, invoice number 1645494907. For tax purposes in Kenya, I urgently need a revised December 2025 commission invoice that i...

Today, on January 13, 2026, I made a reservation through Booking for three people, three rooms, and one night at Hotel Majestic Rabat Centre located in Rabat, Morocco. During the payment process, $392 USD was charged from my bank account; however, I never received a reservation confirmation email, n...

I made a reservation through Booking.com for The Stanley Hotel for the dates January 10–15. At the time of booking, the conditions stated that I was entitled to free cancellation until January 8, 2023, and that if the reservation was not canceled after that date, a €70 cancellation fee would apply. ...

I made a reservation through Booking.com for Samama Ajyad Hotel in Mecca, Saudi Arabia, for the dates March 13–20, 2026. In the site settings, the currency was set to Turkish Lira, and all prices were displayed in that currency. Under these conditions, I saw the total amount as $3,890 USD, approved ...

I made a reservation through Booking.com for Collision Hotel in Stirling, Scotland, for a stay between 13 December and 15 December 2025. I cancelled this first booking on 12 December 2025 and then rebooked my stay directly with the hotel from 15 December to 17 December 2025, which I paid for directl...

I made a reservation through Booking.com for accommodation in Thessaloniki, with check-in on December 28 and check-out on January 1. My first reservation, which cost approximately $805 USD, was canceled by the property. After this, I called Booking.com customer service and explained the situation. T...

I tried to reschedule my AirAsia flight ticket through Booking.com to a date 10 days later, and I encountered one of the worst booking systems I have ever experienced. Despite spending nearly 50 minutes repeatedly trying, they were unable to complete the ticket change. Booking.com stated that no su...

I am writing regarding two unauthorized charges made through Booking.com to my card in connection with a hotel reservation in Istanbul, Turkey. I had originally booked a hotel in Istanbul via Booking.com for approximately 900 Canadian dollars with free cancellation, and I cancelled this reservation ...

During my stay between December 30 and January 4 at Base Pattaya in Pattaya, Thailand, which I booked through Booking.com, the same room was charged to my card three times within three-minute intervals. While the normal accommodation cost should have been approximately $828 USD, a total charge of ab...

I made a car rental reservation through Booking.com with Europcar at Milan Malpensa Airport, Terminal 1 International Arrivals. I created the reservation from Istanbul on December 25, 2025, at 7:08 PM. During the reservation process, the requirement for an International Driving Permit (IDP) was not ...

I made a reservation via Booking.com for Mellow Barcelona for the dates 3–13 December 2025, with free cancellation up to 5 days before check-in, as clearly stated in the reservation conditions. In line with this policy, I submitted my cancellation request on 28 November 2025, which was within the fr...

We made a hotel reservation through Booking.com in my wife’s name for Hotel Amano Covent Garden in London, for the dates December 26–30. On December 5, we were contacted via WhatsApp by individuals who knew the exact hotel name, city, check-in and check-out dates, and my wife’s personal details. The...