I received an invoice from Booking.com, and the charges seem to be incorrect. How can I obtain a corrected one with accurate information?

This is the worst customer satisfaction and service I have ever experienced from Booking.com. They charged a higher amount to my credit card than what was shown, and even though the situation is completely clear, they refused to make a cancellation or adjustment. They even hung up on me several time...

I made a reservation through Booking.com to stay at Triple a @ Trendy Psiri – Art & Nightlife in Athens between October 23–25. However, even though I only made one reservation, my credit card was charged twice. Each charge was 159.80 euros, and both transactions were made on October 23. I contacted...

Between September 28 and October 1, 2025, I rented an apartment in Athens, and between October 1 and October 3, 2025, I rented another apartment in Thessaloniki through Booking.com. I made both payments directly through Booking.com ($160 for Athens and $196 for Thessaloniki). However, despite reques...

On November 8, 2025, I booked a stay through Booking.com at a property called “Your Perfect Stay Luxury Serviced Apartments London.” During the reservation process, the discounted price was listed as $1,623. However, after completing the booking, my credit card was charged $2,290, and I was billed t...

On November 22, I made a reservation through Booking.com for the Swissôtel Sharm El Sheikh – Ultra hotel. During the booking process the total amount appeared as 25,000 ₺, but when the payment was processed, my credit card was charged 51,000 ₺. On my bank statement both transactions appear under the...

On November 9, 2025, I purchased a ticket through Booking.com for a Pegasus Airlines flight to Cologne, Germany. During the purchase, the ticket price appeared as €123. However, after the payment was processed, I saw that £148 was withdrawn from my account. I used a German bank card for the payment,...

On August 28, I made a reservation through Booking.com to stay for four days at the Holiday Inn Express Edinburgh City West by IHG. I canceled this reservation using the free-cancellation option and received an email confirming that the cancellation was approved. However, the refund has still not be...

I booked a hotel in Kemer, Turkey, through Booking.com with reservation number 5592655715. The reservation details are as follows: check-in on Saturday, October 25, 2025, and check-out on Tuesday, October 28, 2025, at Wassermann Hotel. The payment for the reservation was charged twice. I kindly requ...

I booked a stay at Cozy Studio at Kukaki in Athens, Greece through Booking.com, for September 29–October 4, 2025. When making the reservation, there was no free-cancellation option. During the booking process, there was a section labeled “Request an Invoice,” so I checked that box assuming I would r...

During my hotel reservation at Hotel Razane in Kenitra, Morocco, which I booked through Booking.com, the hotel charged me an extra 218 MAD at check-in. I paid the amount in cash directly at the reception. I reported this issue twice through the Booking.com app, but even after more than 20 days, I h...

On April 29, I canceled my reservation at Hilton Garden Inn Brussels before the cancellation deadline. Despite this, €168 was wrongly charged to my credit card. I contacted Booking.com customer service both by phone and email. During these conversations, they admitted the mistake and assured me that...

On September 22, 2025, I booked a stay through Booking.com at Villa Lavina 2br Ubud with Private Pool for September 23–26, 2025, with confirmation number 6496989721. While making the payment with my Halkbank credit card, I noticed that the amount of $235.20 was charged three times at the same moment...

On August 13, 2025, at 11:08:50, an unauthorized charge of 2,378.71 TL was made on my Yapı Kredi World credit card (last four digits: 3881) under the name “Hotel at Booking.com” in Amsterdam. My card was physically with me at the time, and I did not make any hotel reservation, purchase, or transact...

I recently booked a stay at Regency Plaza Aqua Park and SPA Resort through Booking.com and encountered a serious payment issue. My reservation confirmation number is 4837155843 with PIN code 6914. According to the booking terms, I had free cancellation until August 31, 2025, and the total amount due...

On August 6–8, 2025, I stayed at Duodo Palace Hotel with Booking.com Reservation No: 5535****38. For this booking, I paid the full amount of €336.60 and promptly requested an invoice to be issued under the name H*** C*****. It has now been over a week, and despite submitting my request through the ...

I booked a non-refundable reservation at Astoria Boutique Suites in Budapest through Booking.com for August 15, 2025. After completing the booking, I received a confirmation message. However, only a few hours later, I was surprised to get another message stating that my reservation would be canceled...

We had a short trip to Germany which started from Dusseldorf and ended in Berlin. In order to travel easily, we rented a car from Enterprise on Booking website. When we arrived at Dusseldorf Airport to receieve our car, the person on duty refused to find the appropriate car in the category which we ...

From August 6 to August 19, 2025, I booked a car rental in Seville, Spain through Booking.com with Enterprise (Reservation No: 683229809). On August 6, between 14:00 and 17:00, I went to the Enterprise office at Seville Airport, where my reservation appeared in their system, yet I was told there was...

I booked a stay at Amsterdam XO Hotel Blue through Booking.com for July 6–11, using reservation number 4859319863. However, on July 2, the exact same amount for my booking was charged to my credit card twice. This was not an additional booking or any extra service—just a duplicate charge. I immedia...

I stayed at Fraser Suites Edinburgh on July 15–16, 2025, and upon checkout, I requested the invoice I need to submit to my company for a tax refund. The hotel refused to issue it directly, telling me I had to obtain it through Booking.com. Since then, I have emailed Booking.com multiple times reques...

Booking.com charged me €235 without my authorization, and I’ve been unable to reach any real customer support since then. The website proudly claims you can contact them 24/7, offering links to the Help Center and “Need Help?” pages—but these all lead you in circles with no actual resolution. There’...

On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...

I booked a hotel through Booking.com, and the listing clearly stated that the city tax would be €18. However, when I arrived at the hotel, they demanded €27 — a full €9 more than what Booking.com had communicated at the time of booking. The hotel staff told me this was Booking.com’s mistake and tha...

I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed. I paid the full amount directly to t...

I made a hotel reservation through Booking.com on July 11, and although the booking appeared to be confirmed, I noticed that no charge had been made to my credit card. Two days later, on July 13, I checked again and saw that the payment still hadn’t been processed. I reached out via the Booking.com ...