Booking.com Property Suspended Despite Payments

Property ID - 11155190, Property Name - Ocean Breeze Condo, Payment Invoice No. - 1650558618, Amount - LKR 29,890.45. Paid dates and amounts: 17/06/2026 - LKR 10,000.00 and 14/07/2026 - LKR 19,890.00. I have already sent the above bank receipts several times as proof of payment, but my property has still been suspended for more than two months. I have called customer service many times and sent numerous messages regarding this issue, but so far it has not been resolved. Why is this happening? In the beginning, Booking.com said that they had not received any payments, but now they are saying that the second payment was received and the first payment was not. I have already contacted both my bank and your bank, and both banks confirmed that the money has already been transferred. Without confirming the payment with your bank, why has my property been kept closed for so long? I have been operating this property for many years, as well as several other properties. The bank account details for each property are already saved in my bank, so there cannot be any mistake. On the same day, 17/06/2026, I paid the invoices for several properties, but the invoices for this property and one more property are still showing as unpaid. Other Property ID - 15332109, Property Name - Ma'Moon Beach Villa, Payment Invoice No. - 1650591893, Paid Amount - LKR 3,835.00, Paid Date - 17/06/2026. Please kindly pay attention to these issues. This is really embarrassing and I have wasted money on international calls, but I have never received any call back or proper reply, even though the operators said they would contact me. We also cannot reach the India contact number, while when I call the England contact number, it is connected. International IDD calls from Sri Lanka are very expensive. Please provide us with a proper communication method to contact Booking.com, as we do not have a Booking.com agent in Sri Lanka. Thank you. Oneli S***