Booking.com G Eighty Four Dispute – £319 Refund & Lost Luggage

I am submitting this complaint to start the formal complaints procedure regarding my recent Booking.com reservation. I booked an apartment called G Eighty Four at 84 Glenarm Street, London E5, through Booking.com for 6 August 2026. The reservation was fully paid in advance and confirmed by Booking.com, with a clear statement that no further payment was required before the stay. When I arrived, I was unable to transfer the requested surety, and B84 refused to accept any alternative form of guarantee, so they did not provide me with the entry codes. Because of this, I did not have proper access. I stayed one night in an empty room and then had to stay with a family member for the remaining two nights of my booking. I had left my luggage in the room, and it was taken by B84. They have refused to return it, even though its value is approximately £200. I was left without clothes or basic items and had to buy toiletries and new clothes at my own expense. The property’s attitude throughout this situation was bullying and dismissive, which made the experience even more upsetting. I request that my luggage be returned to me immediately and that Booking.com reimburse me from the £319 I paid for the two nights during which I could not properly stay at the property. I also expect a clear written apology from both the property and Booking.com for the way this situation was handled and for the bullying attitude I faced.