Booking.com Charged Me €177 but No Flight Booking Was Created
Yesterday, on Sunday 04/10 at around 13:02, I tried to book a Ryanair flight via Booking.com using my email address kurtbatsl***@gmail.com. The amount of 177€ was charged from my bank account, but no booking was created in my Booking.com account and I did not receive any confirmation or booking reference. I am attaching a screenshot from my banking app that clearly shows the 177€ payment to Booking.com on the specified date. Despite the successful charge, I have no ticket, no booking reference and nothing visible in my Booking.com app or email. I request that this situation be checked urgently and that my booking be created and confirmed under my account and email as soon as possible, or, if this is not possible, that you contact me directly by phone at +32 472 25 88 ** to explain the situation and offer a solution. I ask for a clear response on what went wrong and how it will be resolved.
