Three days ago, I received an update that the product I purchased from Bershka was out for delivery with Birgün cargo. However, by the end of the day, I was shocked to receive a response stating "out of region - return." Despite spending an hour on the phone over the weekend trying to reach the cargo company, I received no response. Only today, on Monday, was I able to get a reply. I was informed that the product had been returned to the depot in Istanbul and that I would receive a refund instead of the item. However, all I wanted was to receive the product itself. This is an extremely frustrating and unethical situation for a customer. Unfortunately, the desired item is now out of stock. I request appropriate action to be taken.
On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...
I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...
I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...
I placed an order with Bershka (order number 40185343759) three weeks ago, and it still hasn’t arrived. After reporting the issue, I contacted Hepsijet, who confirmed that my package was lost in transit. They informed me that Bershka must handle the situation by issuing a refund or sending a replace...
I placed an online order with Bershka, and before I could receive it, I received an email stating that my order had been delivered and returned for a refund. I was shocked to learn that my package was given to someone else who returned it without my knowledge. This is a grave violation of both consu...
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