I recently had a serious problem with Bershka's customer service. After purchasing a leather jacket from their store, I discovered that it was too large for me and decided to return it for a refund. Despite the fact that I returned the item via Yurtiçi Kargo, Bershka did not process the refund until months later. When I contacted Bershka, they informed me that I had sent the item to the incorrect carrier and that they couldn't help me. However, after contacting the correct carrier, I discovered that the returned item was received by a Bershka staff member, but no refund was issued. Bershka has not responded positively to my repeated attempts to resolve this issue since February 10. As a result of their carelessness, my refund period has expired, leaving me and many of my friends who have had similar problems in a difficult situation. This situation has had a significant impact on me as a student, and I find it unacceptable that Bershka's poor customer service has caused such inconvenience.
I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...
I am extremely disappointed and frustrated with Bershka's lack of customer service and refusal to provide a refund. On January 4th, I purchased products from Bershka and returned them on January 13th, however, I have yet to receive my refund. The problem is that Bershka gave me two different codes a...
Three days ago, I received an update that the product I purchased from Bershka was out for delivery with Birgün cargo. However, by the end of the day, I was shocked to receive a response stating "out of region - return." Despite spending an hour on the phone over the weekend trying to reach the carg...
On 26 November, I purchased a brown leather jacket with fur details in size M from Bershka’s website using the guest checkout option. I paid ₺2,090 by credit card for this order, and my order number is 40253989979. Although I received an order confirmation message and have my order number, more than...
I bought shoes from Bershka Turkey, but they were too big. So, I started the return process using the return code 40109013599, tried to contact them about the product or refund, but they haven't responded yet. I can't get help and it's frustrating. Is it okay to have such poor customer service? My m...
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