making my purchase, I encountered a major roadblock when attempting to return some items that didn't meet my expectations. Despite downloading their app and following the prescribed steps, I was shocked to find that the much-needed return button simply refused to work. absolutely baffling how a company as reputed as Bershka could overlook such a critical functionality. I've been trying to get this sorted out forever, but every time I ring their customer service, it's a total letdown. they never pick up the phone, don't even bother with emails, and it's like they don't even care about helping out. It's as if Bershka has abandoned their valued customers, leaving us stranded with our concerns and grievances. I reside in Muğla Marmaris, where regrettably, there isn't a physical Bershka store nearby, there is no one within reach who can address my concerns and provide a timely resolution, how nice!!
I am extremely disappointed and frustrated with Bershka's lack of customer service and refusal to provide a refund. On January 4th, I purchased products from Bershka and returned them on January 13th, however, I have yet to receive my refund. The problem is that Bershka gave me two different codes a...
It has been nearly two months since I ordered two shirts from Bershka, but the items were lost in transit. I reported the issue, and they acknowledged it. However, now I can't reach Bershka for a refund. They told me they would create an urgent request and get back to me as soon as possible, but no ...
As an unhappy customer, I'm writing to convey my dissatisfaction with Bershka's service. I received damaged products from the firm and attempted to contact them by phone and email multiple times with no success. Bershka's customer service appears to be unresponsive, leaving me in the dark about the ...
In the past month, I have purchased three items from Bershka. Only one of the three items got here quickly, while the other two took more than two weeks. Even worse, neither of the two items that did arrive was in good enough shape to be usable. Despite my best efforts, I was unable to get in touch ...
Three days ago, I received an update that the product I purchased from Bershka was out for delivery with Birgün cargo. However, by the end of the day, I was shocked to receive a response stating "out of region - return." Despite spending an hour on the phone over the weekend trying to reach the carg...
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