Sending the wrong product is just not cool—Bershka, you got my order all twisted. They've got the right size in the system, but nope, they decide to ship something else. Why leave us hanging? Just do a simple refund, let me grab the right thing at the proper price, and don't pin your employees' mistakes on the customer. It's your hiccup, sort it out without leaving folks in the lurch.
After making me wait a month for my order, Bershka cancelled it without giving me a reason or calling. Why did you wait ...a month to figure out that you couldn't get the product? Why keep me waiting for a month if you couldn't do it? The way I had to place my order at Bershka was never something a big
When my box arrived, I was surprised to see that they had sent a totally different item—a long coat in another color—aft...er ordering a cropped jacket from Bershka. The label tag still says "cropped jacket," which further muddies matters. After spending about an hour back and forth with the chat agent
I just ordered from Bershka with a discount coupon, but they canceled it without telling me why. I reached out to custom...er service while they were open to get some answers, but they just hung up on me and didn’t even try to call me back. I feel like my issue has been overlooked, and it's really frus
I bought a coat from Bershka's mobile app during the Black Friday sale. Unfortunately, I quickly typed in an incomplete ...address without the building number because the product seemed to be running out quickly. It says that the item is being prepared in the warehouse but has not yet been sent out in
I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to cu...stomer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne
