Sending the wrong product is just not cool—Bershka, you got my order all twisted. They've got the right size in the system, but nope, they decide to ship something else. Why leave us hanging? Just do a simple refund, let me grab the right thing at the proper price, and don't pin your employees' mistakes on the customer. It's your hiccup, sort it out without leaving folks in the lurch.
I am extremely disappointed and frustrated with Bershka's lack of customer service and refusal to provide a refund. On January 4th, I purchased products from Bershka and returned them on January 13th, however, I have yet to receive my refund. The problem is that Bershka gave me two different codes a...
I recently ordered a boat from Bershka, but within two weeks of my order, I received two completely wrong products. I immediately requested a return and re-ordered the correct product. However, to my dismay, the second time they sent me an empty cargo. Despite reaching out to them multiple times via...
After making me wait a month for my order, Bershka cancelled it without giving me a reason or calling. Why did you wait a month to figure out that you couldn't get the product? Why keep me waiting for a month if you couldn't do it? The way I had to place my order at Bershka was never something a big...
When my box arrived, I was surprised to see that they had sent a totally different item—a long coat in another color—after ordering a cropped jacket from Bershka. The label tag still says "cropped jacket," which further muddies matters. After spending about an hour back and forth with the chat agent...
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