Sending the wrong product is just not cool—Bershka, you got my order all twisted. They've got the right size in the system, but nope, they decide to ship something else. Why leave us hanging? Just do a simple refund, let me grab the right thing at the proper price, and don't pin your employees' mistakes on the customer. It's your hiccup, sort it out without leaving folks in the lurch.
After making me wait a month for my order, Bershka cancelled it without giving me a reason or calling. Why did you wait ...a month to figure out that you couldn't get the product? Why keep me waiting for a month if you couldn't do it? The way I had to place my order at Bershka was never something a big
When my box arrived, I was surprised to see that they had sent a totally different item—a long coat in another color—aft...er ordering a cropped jacket from Bershka. The label tag still says "cropped jacket," which further muddies matters. After spending about an hour back and forth with the chat agent
I just ordered from Bershka with a discount coupon, but they canceled it without telling me why. I reached out to custom...er service while they were open to get some answers, but they just hung up on me and didn’t even try to call me back. I feel like my issue has been overlooked, and it's really frus
Three days ago, I received an update that the product I purchased from Bershka was out for delivery with Birgün cargo. H...owever, by the end of the day, I was shocked to receive a response stating "out of region - return." Despite spending an hour on the phone over the weekend trying to reach the carg
I bought something from Bershka on June 26, 2023. It's been a month, and my order still hasn't come, and there's no sign... of a refund either. Worst of all, I can't even find out anything from them! This level of rudeness is hard to believe. They keep saying they'll check the warehouse, but hasn't it
