On December 11, 2025, at 9:47 PM, I made a payment via Google Pay to purchase FC 26 on Epic Games. The Google Pay transaction ID is 1864403569. Even though the charge was successfully taken from my card, two days have passed and the game has not been added to my Epic Games library.
I contacted both Google Pay and Epic Games support, and I was told that once the payment reached the Epic Games account, the game would be added to my library. However, there has still been no change, and I am unable to use the product I paid for.
I request that the game I purchased be immediately added to my Epic Games library. Otherwise, I demand that the full amount I paid be refunded without delay.
On 19/03/2025 at 23:45, I attempted to purchase Crysis Remastered through Epic Games using the GPay bank transfer option. The payment was successfully withdrawn from my account, but the game never appeared in my Epic Games library—and I can’t find any record of the transaction on their platform. I ...
On September 26, 2025, I purchased EA Sports FC™ 26 Standard Edition from the Epic Games Store for ₺2,593.33 (including taxes). The payment was made from my Ziraat Bank account via GPay Elektronik Ticaret A.Ş. — ₺2,600 was transferred plus a ₺2.83 commission (total ₺2,602.83). My order number is a25...
Hello, I purchased FC25 from Epic Games, with the download date set for September 27. However, I returned the game on the same day, September 27, even though I had initially bought it on September 21. The refund was in line with the return policy, but I still haven’t received my money back. I need t...
Over a month ago, I purchased FC24 through a bank transfer using GPay. A week later, the payment was canceled, and I was told I would receive a refund, but I still haven’t gotten my money back. When I contacted Epic Games, they said it wasn’t their issue. There’s no sign of the refund in my bank acc...
I recently purchased games through Epic Games, but none of them are appearing in my library. The payment has been deducted from my bank account, yet the games still show in my cart and are not visible under completed transactions on Epic Games. This issue has occurred twice now, leaving me both frus...
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