As an unhappy customer, I'm writing to convey my dissatisfaction with Bershka's service. I received damaged products from the firm and attempted to contact them by phone and email multiple times with no success. Bershka's customer service appears to be unresponsive, leaving me in the dark about the status of my request. I understand that an investigation period may exist, but I should not have to wait endlessly for a conclusion. As a customer, I am entitled to timely and courteous treatment. Instead, I have unanswered questions and no indication of when the process will be completed. Bershka should improve their customer service and take more responsibility for the quality of their items, in my opinion. As for me, I've lost faith in the firm and will no longer buy from them.
In the past month, I have purchased three items from Bershka. Only one of the three items got here quickly, while the other two took more than two weeks. Even worse, neither of the two items that did arrive was in good enough shape to be usable. Despite my best efforts, I was unable to get in touch ...
I am extremely disappointed and frustrated with Bershka's lack of customer service and refusal to provide a refund. On January 4th, I purchased products from Bershka and returned them on January 13th, however, I have yet to receive my refund. The problem is that Bershka gave me two different codes a...
It has been nearly two months since I ordered two shirts from Bershka, but the items were lost in transit. I reported the issue, and they acknowledged it. However, now I can't reach Bershka for a refund. They told me they would create an urgent request and get back to me as soon as possible, but no ...
I placed an online order with Bershka, but it was canceled without any explanation, and I still haven’t received my refund. When I tried to contact customer service, I was told I would be connected to a representative, but the call was abruptly disconnected. It is incredibly frustrating that I cann...
I placed an order with Bershka, only to find that they canceled it without any explanation and then closed my account. Now, I can't even access my account, and my refund still hasn’t been processed after four days. This lack of communication is incredibly frustrating—I’ve emailed customer service mu...
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