I recently went to the Bershka Istanbul Akbatı store and bought something that had two different labels and something that didn't have a label. My husband got a better deal on the product, so he bought it and gave it to me as a gift. But the product was too big for me, so I went back to the store the next day to exchange it for a smaller size. The product didn't have a label, and the store manager was rude to me and wouldn't let me exchange it for the right size at the price I paid for it. When I asked for her name, she said she couldn't tell me because it was a KVK rule. I haven't been able to get in touch with Bershka customer service because their website has the wrong phone numbers. I want my complaint to be taken care of, and I want to talk to company officials about this.
On March 5, 2023, a relative of mine bought trousers from Bershka as a gift, but the product and size I received on April 29, 2023 but they didn't show up until April 29, 2023. Later when they were delivered, I got the wrong size and when I called up the Bershka branch at Kentpark to ask about excha...
making my purchase, I encountered a major roadblock when attempting to return some items that didn't meet my expectations. Despite downloading their app and following the prescribed steps, I was shocked to find that the much-needed return button simply refused to work. absolutely baffling how a com...
I placed an online order with Bershka, and before I could receive it, I received an email stating that my order had been delivered and returned for a refund. I was shocked to learn that my package was given to someone else who returned it without my knowledge. This is a grave violation of both consu...
I bought shoes from Bershka Turkey, but they were too big. So, I started the return process using the return code 40109013599, tried to contact them about the product or refund, but they haven't responded yet. I can't get help and it's frustrating. Is it okay to have such poor customer service? My m...
On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...
Comments