I bought shoes from Bershka Turkey, but they were too big. So, I started the return process using the return code 40109013599, tried to contact them about the product or refund, but they haven't responded yet. I can't get help and it's frustrating. Is it okay to have such poor customer service? My money has been taken without a reason. If I don't hear back soon, I will take legal action and go to the consumer court. I want Bershka Turkey to reply to me quickly and communicate well. I feel let down and upset because I didn't get good customer support and my concerns were ignored. I expected good service and a quick solution to my problem as a loyal customer. They ignored me, my problems and just let me deal with this on my own.
I placed an order with Bershka using a 350₺ coupon and paid the remaining balance, but Bershka canceled my order without any explanation and did not restore my coupon. When I contacted customer service, their response felt dismissive, basically telling me to move on. To make matters worse, they even...
I placed an order with Bershka (order number 40185343759) three weeks ago, and it still hasn’t arrived. After reporting the issue, I contacted Hepsijet, who confirmed that my package was lost in transit. They informed me that Bershka must handle the situation by issuing a refund or sending a replace...
On October 7, 2025, I placed an order from Bershka’s online store for an oversized faux leather blazer (0653867760503) and two short-sleeve crewneck t-shirts. My order number is 40326481448, and I paid a total of $112. The system shows that my order was delivered on October 13, 2025, but no package ...
I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...
On July 15, 2025, I purchased a pair of cargo Bermuda shorts through the Bershka app. Since the size did not fit, I returned the item unused and with the tag still attached. My order number for this return is 2005341413. On the same day, I returned another product and received that refund within two...
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