I purchased an air conditioner (Model No: 12471 HP) from Arçelik's Karabağ authorized dealer. Despite Arçelik’s official guidelines, the authorized service technician who came for installation failed to perform the vacuuming process. When I raised the issue, I was informed that the step was unnecessary. However, Arçelik's official website clearly states that vacuuming must be performed prior to every air conditioner installation. Immediately after the installation, I contacted Arçelik customer service. However, I was only offered an appointment 11 days later for the vacuuming procedure. This delay, caused by the technician’s failure to follow standard protocol, has resulted in a significant waste of my time and potentially jeopardizes the long-term performance and efficiency of the unit. I find it unacceptable that such an oversight by authorized personnel should lead to this level of inconvenience for the customer. I respectfully request that this issue be resolved urgently and that the necessary measures be taken to prevent similar cases in the future. I do not accept being made to wait 11 days due to a mistake made by the service technician.
Recently, I reached out to the authorized service of Arçelik in Bayrampaşa (0212 6744600) to inquire about the cost for disassembling and reinstalling my air conditioner. I received a quote of approximately ₺10,600. After a few days, I reached out again to confirm, but this time they informed me tha...
On July 24, 2024, I purchased an Arçelik 1235A model air conditioner from their official website. This product was installed at my father's house. The installation team brought along a child around 8-10 years old. I asked about the child's involvement in the installation and whether he was an author...
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
I purchased an air conditioner from Arçelik's official website. During the purchase, I checked the live stock status and was informed that the regional dealer would deliver it within 1-2 days, so I made the payment. However, after calling three times, I was told that the product could only be delive...
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