My Arçelik Dryer Keeps Failing Despite Multiple Repairs

I purchased a dryer, washing machine, and deep freezer from Arçelik. From day one, the dryer never completed its programs—clothes either came out soaking wet or heavily creased. When the service team came, they said the machine had to be taken away for testing at the factory. Although I questioned why repairs couldn't be done on-site, I agreed. A few days later, I was told the issue was fixed locally with a part replacement, not at the factory as promised. The machine worked somewhat better for about two weeks but soon returned to the same issues—wet clothes, programs not ending, damaged fabrics. Service came again and insisted on taking it back, but when I requested a replacement under warranty, they said it wasn’t possible because I had agreed to the first repair. The machine returned again with the same defects. When I called once more, I specifically asked not to have the same technician, yet the same team was sent. Although I never complained about the technician, the record stated I refused to let them work on the machine, which was false. One technician even advised me to take the issue to the Consumer Court. Despite providing photo and video evidence, I later saw in the system that my claim was marked as not allowing service access. During their follow-up visit, they didn’t document the error codes properly, filmed something brief, and left. I was later told there was no issue. The washing machine had issues too—it leaked from the bottom, made noises, and shook during cycles, even when washing just a few items. Arçelik’s service has failed me repeatedly. There’s no follow-up, no satisfaction survey, and no accountability. I am moving forward with my complaint to the Consumer Court, with video and photo proof. This level of service is unworthy of a brand like Arçelik. I demand a proper resolution.