I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians said the motor was installed in the wrong place, and when I asked them to fix it, they just left without making any adjustments. We deeply regret choosing the Arçelik brand. Our neighbors use different brands and have had no issues. It's very disappointing that such a well-known company provides such careless and inadequate service. I demand an immediate resolution to this issue.
I purchased an Arçelik air conditioner, and despite it being only a year old, it has started to stop cooling. I called the service twice, and each time they came, they claimed there was no issue with the cooling without conducting any proper checks. When I contacted them again, they told me that the...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
I recently bought two air conditioners from Arçelik, one with a cooling capacity of 18,000 BTU and the other with 12,000 BTU. I had high hopes that these units would effectively cool down my small rooms. Regrettably, both units are not meeting expectations, resulting in uncomfortably warm rooms. I c...
A week ago, I purchased a brand-new Arçelik air conditioner to get through the summer heat in comfort. The installation was completed, and everything seemed fine. However, during the first week, the unit didn’t cool at all. I called the service team, they came, and replaced the flare fittings on bot...
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