I purchased a stove from Arçelik and previously had the burner accessories replaced by the authorized service. However, the control knobs (on/off buttons) were not changed during that service. Despite this, the technician recorded in the system that the knobs were replaced — which is completely false. I never requested or received a knob replacement at that time. Recently, one of the knobs broke, and I requested a service visit. Although my product is still under warranty, and I have also purchased an extended warranty, I was told I would have to pay for the knob replacement. I explained the situation to the customer service representative in detail, but they insist on charging me because the previous technician entered the system incorrectly, stating that the knobs had already been replaced. I had a very unpleasant and frustrating phone conversation with a service representative, and unfortunately, I am still being held responsible for their internal error. I am being unfairly charged for a part that was never changed, despite being fully covered under both the original and extended warranty. This situation is unacceptable, and it reflects poorly on Arçelik’s technical and customer service. I demand that the charge be cancelled immediately and that the incorrect service record be corrected. I trusted the brand and paid extra for extended coverage — I should not be penalized for mistakes made by your technician.
My Arçelik brand built-in stove is under warranty and extended warranty. The stove's knob broke due to a gasket issue. The authorized service came and checked, but they said they wanted to charge for the repair because it appears in the system that the knob was previously replaced. I did not have such a replacement done. I want to see the official service record showing the date and service where the replacement was made. I also request that this malfunction, which is not due to user error, be covered under warranty. If necessary, I will take the matter to the Consumer Arbitration Committee.
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
The bottom section of my Arçelik oven does not cook properly. I purchased this product about six years ago and mostly used it for cooking meals, pastries, and savory pies. However, the lower part of the oven has never cooked evenly, and this issue has persisted since the very first day. During this ...
On September 15, 2025, while cooking on my Arçelik OCD T 651 ES built-in glass stove, I suddenly heard a noise, and the pot jumped into the air. I saw that the glass surface of the stove had completely shattered. I have been using the product for about a year, and it is under warranty until 2032. I ...
The Arçelik toaster I bought has malfunctioned for the second time. In the first malfunction, the thermostat broke, and the section containing the power button and thermostat was completely replaced. At the time, I didn’t mind too much. However, the power on/off button broke again two years later. W...
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