My Arçelik refrigerator has not been repaired, even though more than a month has passed. Two days ago, they brought it back claiming it was fixed, but it still doesn’t work. I wanted to use my right to have it replaced with a new one within the 21-business-day period, but that request was also denied. We are dissatisfied with both the Okmeydanı service center, which misdiagnosed the problem multiple times, and the Arçelik company itself. Our refrigerator has been out of service for over a month and still doesn’t work. During these hot summer months, we are being left in a difficult situation by Arçelik. We urgently expect a solution to this problem.
Our refrigerator has not been fixed for a month. Today, the service team came again and, as a last resort, filled the refrigerator with gas, but it still does not work. Even the service team says if the refrigerator does not work, request a new one because they cannot solve the problem. However, Arçelik insists on not replacing our refrigerator. The service team could not fix it again today. We urgently expect a solution and urgently request that our refrigerator be replaced with a new one.
Thanks to Arçelik, we have started solving our own problems ourselves. I have never seen such an irresponsible company and service. You took our refrigerator to the service, changed parts multiple times, but you haven't been able to repair it for a month. The refrigerator you delivered after two days doesn't work, and this is the condition of the delivered refrigerator: the motor is fastened with a zip tie and has been drilled. We urgently request a replacement. Arçelik is an irresponsible company. We have sent multiple emails, and not only could they not replace the refrigerator, but they also damaged it. Moreover, the refrigerator they claimed to have fixed doesn't even work. It's a real shame.
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
I purchased a refrigerator from Arçelik a year ago, and unfortunately, it recently broke down. After two service visits, the unit was sent to your workshop. Despite my repeated requests for a replacement, I’ve only received dismissive responses from your team, saying that no replacement units are av...
Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise li...
My Arçelik D70505N refrigerator has not been cooling for a long time, and I have created many service requests because of this. The service appointments were constantly postponed without notice to after 5:00 p.m. When the team finally arrived, they opened one section of the fridge, poured water insi...
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