I purchased the Arçelik 570475 EB refrigerator approximately 1.5 years ago. For the past 2 to 3 months, the lower compartment of the refrigerator has not been cooling, causing all our food to spoil. I requested a service visit two weeks ago, and the earliest appointment I could get was for one week later. When the technician finally arrived, they barely looked at the appliance without performing any technical intervention and told me that a software update would be installed three days later. On August 5th, 2025, the software update was carried out. Following the update, the technician informed me that they would contact me the next morning (August 6th) to check whether the issue persisted. If so, they would replace the motor, and if that didn’t work, they would request a product replacement. However, no one contacted me as promised. I called customer service, and although they assured me someone would follow up, no one has reached out so far. During this hot summer period, we are unable to store any food in our home due to the malfunctioning fridge. All our groceries are going to waste. Each time a technician comes, they leave without offering a proper solution, and days later someone else shows up only to repeat the same ineffective process. No actual diagnosis or resolution is provided. I no longer want to wait for a part replacement process. I demand that my refrigerator — which is only 1.5 years old — be replaced with a new one. It is unacceptable that your technical staff cannot even identify the root of the problem. Experiencing such severe issues with a relatively new product is extremely disappointing and unworthy of both Arçelik and the Koç Holding brand reputation. I request an immediate response and a permanent solution to this matter.
My Arçelik D70505N refrigerator has not been cooling for a long time, and I have created many service requests because of this. The service appointments were constantly postponed without notice to after 5:00 p.m. When the team finally arrived, they opened one section of the fridge, poured water insi...
I purchased my Arçelik refrigerator 2 years ago and I am still using it. The product is under warranty and also has an additional 7-year extended warranty. However, I constantly face problems with the cooling section; my food spoils in less than a day. This causes my groceries to go to waste, forces...
Hello, since June 5th, our Arçelik 283720MB refrigerator has been giving an extra temperature warning and stopped cooling. We immediately contacted the service, and they said a card replacement was necessary. We agreed and were asked for an extra fee, then ordered the card. They initially promised t...
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
Comments