I purchased a washing machine from Arçelik, but it doesn’t even remove basic water stains from clothing. The service team has visited my home 2–3 times, but all they’ve done is fiddle with the drain pipe without solving the actual problem. It was completely useless. After much frustration and arguments, they finally took the machine back to the service center. However, they’re now claiming there is “no issue” and plan to return it without making any repairs.
I’ve been using washing machines for years and have never experienced anything like this. Arçelik has done absolutely nothing to fix the issue. I’m now in a financially difficult situation, forced to buy new clothes every day because nothing is getting cleaned properly. Dirty laundry is piling up and starting to smell.
The technicians Arçelik sent insist there’s nothing wrong with the machine, even though it clearly doesn’t work. I am filing a complaint against them as well. I demand that Arçelik replace this defective machine immediately and compensate me for the financial hardship I’ve endured for the past 2.5 months because of this ongoing issue.
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
I purchased a dryer, washing machine, and deep freezer from Arçelik. From day one, the dryer never completed its programs—clothes either came out soaking wet or heavily creased. When the service team came, they said the machine had to be taken away for testing at the factory. Although I questioned w...
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
Comments