On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the service again on June 19, and this time they said a new part would be ordered. Despite patiently waiting, it’s been over 3 weeks and still no part, no repair, no washing machine. I haven’t been able to do laundry all this time. Customer service has been shockingly unresponsive, and no one has followed up. I expected better support, especially as someone who chose Arçelik for all my home appliances. This experience has truly shaken my trust. I now believe the product should be replaced, and I will be taking this complaint to every platform necessary.
My Arçelik washing machine broke down on December 24, 2023, and I promptly contacted the authorized service. The technician arrived on December 26, 2023, stating that the machine's brain, the mainboard, was faulty. They claimed to lack the necessary part, mentioning they could procure it a few days ...
On November 6, 2025, I purchased an Arçelik washing machine, model 12140 MX, from an authorized dealer, paying 28,500₺. However, despite being brand new, on November 10, 2025, the inner glass of the machine’s door shattered spontaneously while in use. I immediately contacted Arçelik service to reque...
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
Dear Sir/Madam, I purchased an Arçelik washing machine in August 2023, and within less than a year, it began leaking water and tearing my clothes. When I reported this issue to Arçelik's authorized service, I requested a product replacement. However, despite 1.5 months passing, no solution has been ...
The Arçelik authorized service center in Balıkesir Karesi scheduled an appointment for my washing machine repair five days later. On the scheduled day, although my wife was at home, the service team claimed they had come and that no one had opened the door. The next day, we scheduled another appoint...
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