I purchased the Arçelik TKM 9961 S Telve coffee machine hoping for a smooth experience, but it has been a source of frustration from the very beginning. The machine just doesn’t brew coffee at all. I reached out to technical support, and they assured me that the device was functioning properly. However, once it got back home, it couldn't brew a single decent cup. The outcome was a lukewarm, incomplete coffee that I had to warm up on the stove as if it were the 90s. I didn't invest in a modern coffee machine just to brew my coffee manually. It's disappointing to encounter this kind of problem after relying on a reputable brand. I request that Arçelik either provide a complete refund or a suitable replacement at the earliest opportunity.
Since our Arçelik Telve Turkish Coffee machine received insufficient water and left coffee residue at the bottom of the coffee pot, we gave it to the authorized service and asked for the problem to be examined/resolved. Later, we received a call from the service and were informed that the problem wa...
I purchased the Arçelik Imperium Barista coffee machine about three months ago, and since the day I bought it, I have been facing the same issue every time I use it: the machine does not dispense hot water and does not heat the water at all. Because of this problem, I called customer service, but I ...
I recently purchased an Arçelik Telve single Turkish coffee maker from the Arçelik Keşan dealership in Edirne. After using it twice, I noticed a strong burnt plastic odor. I immediately contacted the dealer where I made the purchase, and they initially offered to replace it. However, they later chan...
I purchased a TKM9961B coffee maker on August 18, 2022, and the paint underneath the pots has started to peel off. I've always cleaned the pots with a damp cloth and never used a dish sponge. Despite the warranty period not expiring, the authorized service center in Yenişehir/Bursa, Arçelik, refused...
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