Hello, I called Arçelik 4440888 on June 27, 2025, for disassembly/assembly. The service called back on April 4, 2025, and on July 7, Arçelik service disassembled the air conditioner and did not come for installation. After July 7, I called again on August 8, 2025. However, the Arçelik service technician still failed to contact me. I called service on July 16, 2025, but no one contacted me. I called service on August 25, 2025, but no one called. My air conditioner, which was taken for disassembly, has not been returned in a month. Its current location is unknown. My air conditioner is still under warranty and needs to be returned immediately. Arçelik urgently needs to resolve the issue and bring the air conditioner back.
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
On July 2, 2024, my actively used Arçelik air conditioner malfunctioned. Since my air conditioner is under warranty, I called Arçelik's headquarters to request an appointment. They directed Arçelik service to Raif Paşa Neighborhood in İskenderun, but no one from the service has called me until July ...
Ten days ago, I purchased the Arçelik 15325 A++ Ecological Inverter air conditioner from Arçelik’s official website. My order number is 119204621. I paid ₺38,800 by credit card. However, my product still hasn’t been delivered. The installation address is in the Elazığ Merkez district. Although I pur...
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
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