I signed a 3-year contract with Arçelik for filter replacements for the Arçelik 3230 SFC water purification device and paid the full amount in advance. Over two years, the filter was replaced four times, leaving me with five remaining replacement rights. However, for the past 10 months, they’ve repeatedly given me scheduled dates but never showed up, claiming the filters are not being produced. I’ve called the service multiple times to file complaints and request a solution. Each time, the date is postponed by another month; yet no replacement is made, nor is a refund offered for my remaining five filters at the current price. This situation has exhausted me, and I am urgently asking for help.
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
I bought the K-3283 tea maker from Arçelik on December 13, 2021, and it started having issues just 4 days later, on December 17, 2021. It has been to the service center 10 times since then, consistently leaking water from the bottom and occasionally from the top compartment as well. Despite requesti...
I am writing to file a formal complaint regarding my Arçelik brand robotic vacuum cleaner. I have been experiencing significant issues with this product, and the customer service process has been deeply frustrating and unacceptable. The new robotic vacuum cleaner, which was provided as a replacement...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
Hello! I purchased an Arçelik air conditioner a few months ago, and unfortunately, it has been leaking water from the indoor unit. The service came twice to address the issue and claimed that this situation is to be expected, citing factors like the environment, external influences, and the hot weat...
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