After receiving my HP RTL8852AE model computer back from repair, it was delivered to me through Aras Kargo, but the screen was broken upon delivery. The repair company had sent me a photo showing the device in perfect condition before handing it over to the courier, proving that it was shipped witho...
My package with tracking number 5662155112043, which was supposed to be delivered today, was not brought to me despite the fact that I was at my address and had clearly specified the delivery option. Aras Kargo informed me that it would arrive “within 2 hours,” but later the system falsely showed “r...
"First of all, the lady from customer relations who called said she would solve it. The next day she called again and said your cargo is at the Kavacık branch, you have to pick it up yourself from there. She said the team will not deliver it to your home. Apparently, she was someone without any authority. Anyway, I traveled about 10 km and picked it up myself. It's over, whatever, I don't even know how I got into this."
On August 16, 2025, Aras Kargo Beykoz Branch notified me that my package was out for delivery. Through the SMS link, I confirmed that I was at my addr...
On August 11, 2025, despite being at the address all day for an Aras Cargo shipment with tracking number 5661852000286, the cargo personnel sent me a message saying "We stopped by, but couldn't find it" without even visiting the address. A photo of a black screen was added to the system. However, no...
The return shipment I sent via Aras Kargo from the İzmir Torbalı branch, tracking number 5187*******79, was damaged upon arrival at the recipient’s İstinye branch, and a report was prepared regarding the issue. I returned the product unused and in its original wooden case. In the photos sent to me, ...
Although I clearly provided my full address and phone number for the shipment with tracking number 5190*******98, it was not delivered to me today as expected. The courier claimed they couldn't find the address and returned the package to the Antalya Uncalı Aras Kargo branch, without even attempting...
"Thanks to customer representative Mr. Doğan"
On Saturday, August 2nd, a package with tracking number 5654161551172 was out for delivery. At 11:10 AM, I received a message stating that it had been...
The product I purchased from Trendyol was sent to me via Aras Cargo, but when it arrived at the distribution branch, it was sent back without being delivered. I didn’t receive any notification or delivery attempt before the return, which made the situation even more confusing. When I first called, t...
The shipment I sent on July 29 from the Kapaklı branch with tracking number 5655****36001 has been continuously transferred back and forth between the Kapaklı and Velimeşe branches, even though the recipient’s address is in Kapaklı. Each branch claims the delivery is “outside their area of responsib...
Although my shipment with tracking number 5654*******37 was marked as "out for delivery" yesterday by the Aras Kargo Kızılırmak Branch, it still hasn’t been delivered to me. The system shows it as “delivered,” but I never received anything. This shipment was particularly important to me, and this si...
Aras Kargo deliberately didn’t deliver the products I ordered from Temu. This is the fifth time it has happened. Their İzmit Darıca branch is always problematic—they claim “recipient not at home” and send back the package I waited a month for. At least call me so I can pick it up myself. The package...
I placed an order on Trendyol on July 16 for a shampoo sold by Termoliva, which was shipped via Aras Kargo. The next day passed, evening came, and I still had not received a call or any delivery notification. So, I proactively called the relevant Aras Kargo branch at 5:15 PM, only to be told that th...
I’m writing to file a serious complaint about Aras Kargo’s Avsallar Branch. I paid both for my product and the shipping fee in full, but despite that, they are refusing to deliver my parcel. I work from home and am always available to receive deliveries. However, the courier deliberately skips my ad...
"Thank you"
The employees at Aras Kargo’s Mersin Mezitli Branch are not delivering parcels as they should. Instead of going to the given addresses for delivery, c...
When my shipment arrived, my television was completely shattered. Although I signed a delivery form that claimed the courier company would take responsibility for any damage, no one told me, “If it’s broken, return it immediately.” The package clearly had a “fragile” label, but judging by the condit...
"I would like to thank Ms. D**** for her actions regarding the issue."
On July 3, 2025, the Aras Kargo courier delivered a product I ordered via Trendyol but left it at my door without even ringing the bell. He called me on the phone and rudely demanded the delivery code sent to my phone. When I asked where my package was, he snapped, “It’s at your door, I’m telling yo...
On 07.07, I ordered a bathroom set from Trendyol as a gift for my friend's house. The seller shipped the product on 09.07 and it was on its way. When I saw the delivery date and shipment information, I immediately called ARAS Cargo customer service because the delivery date was August 6th. You heard...
The cargo sent from Istanbul to Ankara was supposed to be delivered within 24 hours; however, 48 hours have passed and I have still not received it. Despite submitting a formal complaint regarding the issue, the process is being further delayed, causing even greater inconvenience. It is unacceptable...
Aras Kargo is leaving people in a difficult situation. A courier named M******, driving a vehicle with license plate 05 EA 6**, took five hours to deliver a package. I had to rearrange my entire day just to receive this delivery, which is unacceptable. If he is newly hired, someone experienced shoul...
On July 5th, 2025, I visited your Yüksekova branch to ship a television. I handed over the item in its original box with protective foam packaging. I clearly informed the staff that it was an electronic device. However, I was misinformed and not properly guided — I was told that insurance could not ...
I submitted a pickup request to Aras Kargo on June 26, with the pickup scheduled from the Kayseri Millet branch. The shipment is urgent and needs to be dispatched as soon as possible. However, today is July 1 and no action has been taken. Despite calling customer service multiple times, I keep recei...
"Thank you for resolving the issue, even though it took a long time."
Aras Kargo’s Ulukent branch does not deliver packages but keeps people waiting by claiming the delivery will happen within the day, showing a clear la...
