The shipment I sent on July 29 from the Kapaklı branch with tracking number 5655****36001 has been continuously transferred back and forth between the Kapaklı and Velimeşe branches, even though the recipient’s address is in Kapaklı. Each branch claims the delivery is “outside their area of responsibility” and refuses to take ownership, causing delays and frustration for both me and the recipient. Despite contacting Aras Kargo’s main office, I was told they couldn’t assist me. The Kapaklı and Velimeşe branches now say the parcel must be picked up in person, even though I sent it with home delivery selected. My customer, who didn’t receive the item, has also been affected. I’m deeply uncomfortable with this careless handling and request that action be taken against those responsible.
Dear Aras Kargo Customer Service, I am writing to formally express my ongoing frustration with deliveries from the Trabzon İbrahim Cep branch. For over a year, all my Aras Kargo shipments have consistently been marked in the system as “non-deliverable to address,” which prevents the packages from be...
Although my shipment with tracking number 5654*******37 was marked as "out for delivery" yesterday by the Aras Kargo Kızılırmak Branch, it still hasn’t been delivered to me. The system shows it as “delivered,” but I never received anything. This shipment was particularly important to me, and this si...
My package with tracking number 4458268604361 was not delivered, even though I was home all day. This isn’t the first time I’ve faced this issue. Prev...
My cargo with tracking number 5624881440700, which is at Aras Cargo Izmir Ulukent Branch (October 29, 10001 Sk. No:50/3, 35660 Menemen/Izmir), has not been delivered to me until today (June 4, 2025) despite arriving at the branch on June 2, 2025. I called the branch on June 3 to get information abou...
Since I was not at home on September 7, 2025, I was unable to receive my cargo with the tracking number 51971780455245, which was set to be delivered by Aras Kargo from the Antalya Uncalı Branch. I mentioned that I wanted to pick up my cargo from the branch, and the message I received stated that it...
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