Damaged Shipment Claim - Request for Compensation
The return shipment I sent via Aras Kargo from the İzmir Torbalı branch, tracking number 5187*******79, was damaged upon arrival at the recipient’s İstinye branch, and a report was prepared regarding the issue. I returned the product unused and in its original wooden case. In the photos sent to me, it is clearly visible that the case is damaged, which is why the supplier is refusing to accept the product. I learned about the damage to my shipment about 4–5 days ago and have been waiting for a solution from the İstinye branch for 2 days. The last time I spoke with the branch was on Saturday, and they told me they would discuss the matter with the regional office on Monday and get back to me, but I have not received any response yet. The product was worth approximately ₺9,800. I believe the damage was caused by Aras Kargo, and therefore, I request that the damage be compensated and the product cost refunded. I kindly ask for my issue to be resolved as soon as possible.
They called from Aras Kargo and informed me that if I go to the Izmir Torbalı branch, they will accept my compensation request and refund the product fee. Six days ago, I went to the Torbalı branch and explained my situation, but the staff member said they needed to get approval. We even watched the footage together from the security cameras showing that I delivered the cargo without any damage. I have not received any response yet. I kindly request that this process, which has been ongoing for about a month, be resolved as soon as possible and that my grievance be addressed.
