The return shipment I sent via Aras Kargo from the İzmir Torbalı branch, tracking number 5187*******79, was damaged upon arrival at the recipient’s İstinye branch, and a report was prepared regarding the issue. I returned the product unused and in its original wooden case. In the photos sent to me, it is clearly visible that the case is damaged, which is why the supplier is refusing to accept the product. I learned about the damage to my shipment about 4–5 days ago and have been waiting for a solution from the İstinye branch for 2 days. The last time I spoke with the branch was on Saturday, and they told me they would discuss the matter with the regional office on Monday and get back to me, but I have not received any response yet. The product was worth approximately ₺9,800. I believe the damage was caused by Aras Kargo, and therefore, I request that the damage be compensated and the product cost refunded. I kindly ask for my issue to be resolved as soon as possible.
I purchased a product worth ₺166,000 from a seller on Amazon on October 23. The item was handed over to Aras Kargo the same day. My shipment, with tracking number 5734197373653, was supposed to be delivered on October 25 but has still not arrived, even after three days. The last update was on Octobe...
After receiving my HP RTL8852AE model computer back from repair, it was delivered to me through Aras Kargo, but the screen was broken upon delivery. The repair company had sent me a photo showing the device in perfect condition before handing it over to the courier, proving that it was shipped witho...
The product I purchased on N11 was handed over to Aras Kargo by the seller on November 25, 2024. On November 26, it was delivered by the Aras Kargo İzmir Serinkuyu branch to an unknown person and address without using a delivery code. When trying to call the phone numbers associated with the Serinku...
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