I Provided Full Address but Aras Kargo Did Not Deliver My Package
Although I clearly provided my full address and phone number for the shipment with tracking number 5190*******98, it was not delivered to me today as expected. The courier claimed they couldn't find the address and returned the package to the Antalya Uncalı Aras Kargo branch, without even attempting to contact me by phone. I called Aras Kargo customer service regarding the issue, but no solution was offered. This shipment was something I urgently needed to deliver to a government office, and since it wasn’t delivered during working hours, I’ve been severely inconvenienced. I request that my package be delivered to me as soon as possible.
Dear Zeynep Y., First of all, thank you for sharing your experience with us. Your solution consultant, Yeşim, has provided you with the necessary information regarding the issue you reported to us. Your feedback is very valuable to us so that we can provide you with better service. By participating in the customer satisfaction survey we have sent you, you can evaluate your solution consultant’s approach and our service process. Every feedback sheds light on our journey to increase customer satisfaction. Thank you for trusting us and for your feedback. We wish you healthy and pleasant days. Sincerely, Aras Kargo Customer Experience Department
