When my shipment arrived, my television was completely shattered. Although I signed a delivery form that claimed the courier company would take responsibility for any damage, no one told me, “If it’s broken, return it immediately.” The package clearly had a “fragile” label, but judging by the condition of the screen, it looked like it had been thrown around carelessly. The entire screen was pitch black and shattered beyond use.
I paid ₺1,000 for this product, and I expect to receive the item I paid for in perfect condition. A television screen isn’t paper-thin—this kind of damage wouldn’t happen unless the package was mishandled. To make matters worse, another item I ordered, a vacuum cleaner, sat in the shipping facility for 10 days before finally being delivered. This level of negligence and carelessness is simply unacceptable.
I demand a full investigation into how my television was transported and a prompt refund or replacement. I will also be filing an official complaint to ensure others don’t suffer the same treatment. A company that handles fragile electronics this irresponsibly needs to be held accountable.
On July 5th, 2025, I visited your Yüksekova branch to ship a television. I handed over the item in its original box with protective foam packaging. I clearly informed the staff that it was an electronic device. However, I was misinformed and not properly guided — I was told that insurance could not ...
The return shipment I sent via Aras Kargo from the İzmir Torbalı branch, tracking number 5187*******79, was damaged upon arrival at the recipient’s İstinye branch, and a report was prepared regarding the issue. I returned the product unused and in its original wooden case. In the photos sent to me, ...
I’m writing to file a serious complaint about Aras Kargo’s Avsallar Branch. I paid both for my product and the shipping fee in full, but despite that, they are refusing to deliver my parcel. I work from home and am always available to receive deliveries. However, the courier deliberately skips my ad...
All the frames and glass of my pictures were broken, and I am demanding compensation for the damage. I have never seen such careless handling and irresponsibility. How could you not notice this when delivering to my home? I am sure the courier realized it, as the package was rattling loudly with the...
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