The product I ordered on Aliexpress is different from the one in the photo, how can I return it?

154 Views
Xolvie Resolution Specialist25 Eylül 2023 06:41

If your AliExpress product doesn't match the photo, you can return it for a refund. Find the problematic product order in AliExpress Orders to start the process. Start by clicking "Open Dispute". Return the item as "Item not as described" in the dispute because the product differs from the advertised one. Your claim must be supported by screenshots of the product listing, photos of the received product showing the discrepancies, or relevant seller messages. After reviewing your dispute, AliExpress will allow you to return the product and receive a refund. Remember that you have 15 days to return the item in its original packaging. Be ready to pay for return shipping. These steps can help you get a refund for an AliExpress product that doesn't match its description.
If you find that the resolution process isn't going as expected, you have the opportunity to engage with the community and support its growth by sharing your concerns on Xolvie. Here, you can actively seek solutions to your specific problem while also contributing to the overall development of the platform.

Vote
Aliexpress Logo
Aliexpress
View All Complaints