HBO Max

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20 Complaints
HBO Max
Write a Complaint

I Was Charged $72 by HBO Max Without Subscription or Consent

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Halil
April 11, 11:10 am
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I Was Charged for HBO Max Without Subscription or Consent

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Tuğba
April 11, 9:27 am
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I Was Charged by HBO Max Without My Consent or Subscription

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Kader
April 09, 10:41 pm
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I Was Charged Twice by HBO Max Without My Consent

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Ayşe
April 08, 8:56 pm
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I Demand Refund for Unauthorized HBO Max Payment

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Esra
April 06, 10:04 pm
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I Demand Refund for Unauthorized HBO Max Transaction

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Özge
April 02, 4:35 pm
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I Am Disappointed by HBO Max Subtitle Quality for Paid Service

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Güler
April 02, 4:22 pm
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I Did Not Subscribe but HBO Max Charged Me $9

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Gülhan
April 01, 9:46 am
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I Need Cancellation of Unauthorized HBO Max Subscription

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Mehmet
March 31, 11:10 am
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I Face Unauthorized HBO Max and London Charges on My Card

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Ahmet
March 31, 9:51 am
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I Did Not Sign Up but HBO Max Charged Me $9

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Nalan
March 31, 12:45 am
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I Did Not Subscribe but HBO Max Charged My Credit Card

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Demet
March 31, 12:40 am
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I Face Unauthorized HBO Max Account Activation and Billing

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Tuğba
March 30, 11:23 am
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I Cannot Watch Game of Thrones Due to Bad HBO Max Dubbing

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Kerem
March 29, 5:20 pm
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I Experience Fraudulent HBO Max Billing Without Approval

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Harun
March 29, 4:22 pm
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I Need Refund for HBO Max Charge I Did Not Authorize

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Sefa
March 28, 1:19 am
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I Did Not Renew Subscription but HBO Max Tries to Charge Me

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Nuri
March 26, 9:59 pm
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I Demand Refund for Unauthorized HBO Max Transaction

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Müberra
March 26, 12:55 pm
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I Face Unauthorized HBO Max Charge Despite Cancellation

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Ali
March 25, 9:17 pm
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I Found an Unauthorized HBO Max Charge on My Credit Card

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Gaye
March 24, 11:30 pm
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HBO Max: Brand Overview

HBO Max (which has transitioned to the name Max in many global regions) is a premium subscription video-on-demand streaming service owned and operated by Warner Bros. Discovery. Officially launched in May 2020, the platform was created to serve as the central hub for WarnerMedia's vast entertainment catalog. It is a highly verified, global corporate enterprise that delivers critically acclaimed television series, blockbuster movies, and exclusive digital content to millions of subscribers worldwide.

Industry and Operations

Operating in the highly competitive digital entertainment and streaming industry, HBO Max focuses on delivering high-quality video-on-demand (SVOD) services. The brand provides digital entertainment directly to consumers across multiple devices, including smart TVs, smartphones, web browsers, and gaming consoles. The primary products and services offered by the brand include:

  • Extensive Content Libraries: Streaming access to the complete HBO catalog, Warner Bros. films, DC Universe, Harry Potter, and Discovery+ documentary content.
  • Exclusive Original Productions: Financing and distributing exclusive television shows and movies known as "Max Originals."
  • Multi-Profile Subscriptions: Offering varied subscription tiers, including ad-supported and ad-free viewing plans.

User Sentiment and Şikayetvar Insights

While the platform is highly praised for its premium content and exclusive series, user sentiment and Şikayetvar insights reveal several recurring operational and technical issues. Users considering a subscription should be aware of the following common complaints:

  • Unauthorized Charges and Billing Disputes: A major volume of user complaints involves unexpected or unauthorized credit card charges (often processed via payment gateways like Iyzico), prompting urgent refund requests.
  • Third-Party Partnership Issues: Many users report significant difficulties when trying to activate free or promotional HBO Max accounts provided through third-party partners, such as e-commerce premium memberships (e.g., Hepsiburada Premium) or telecommunication TV packages (e.g., Turkcell TV+).
  • Technical and App Glitches: Users frequently complain about app instability, including slow loading times, persistent buffering, freezing screens, and sudden application crashes on specific smart TV and tablet models.
  • Subtitle and Localization Flaws: Several reports highlight dissatisfaction with the quality, accuracy, and synchronization of Turkish subtitles for foreign productions.
  • Customer Service Accessibility: Consumers often express frustration over the difficulty of reaching a responsive customer support representative to quickly resolve account, billing, or technical issues.

Share Your Experience

Have you recently subscribed to or watched content on HBO Max? Whether you have encountered billing and technical difficulties or simply want to praise your favorite new series, we highly encourage you to write a review and share your personal experience to help inform and guide our community.