HBO Max Logo

HBO Max

HBO Max Logo
HBO Max

Complaints

23 complaints
Search in results...

I Want a Refund for the Unauthorized HBO Max Payment

May 13 1:12 PM6

On 05/12/2026 at 11:59 AM, an online card payment of approximately $77 was charged from my account with the description ...

TV+ HBO Max Package Does Not Work on iPhone or Browser

May 11 4:59 AM3

On May 9, I purchased the HBO Max package through TV+. Before buying the subscription, it was clearly stated that I woul...

HBO Max Subtitle Problems Make The Pitt Impossible to Follow

May 10 8:50 PM6

While watching the series The Pitt on HBO Max through my laptop computer, I encountered a serious issue with the subtitl...

HBO Max Subscription Was Opened Without My Permission Using My Name

May 9 1:47 PM4

I noticed that unauthorized charges were made through Iyzico from my Halkbank card for an HBO Max membership that I neve...

HBO Max Subscription Is Inactive Despite Repeated Monthly Payments

May 8 11:19 PM4

I purchased an HBO Max TV Plus subscription on my iPhone 11 using my credit card with a monthly payment plan of approxim...

HBO Max Subscription Charges Continued Even After I Canceled My Card

May 8 5:16 PM1

For the past three months, my Yapı Kredi World credit card has been charged approximately $6 per month by “Iyzico/HBO Ma...

Fraudulent HBO Max Subscription Charge Needs Immediate Refund

May 8 12:58 PM4

On the night of May 7, 2026, at 02:32:06 AM, I noticed a charge of approximately $8 on my Garanti Bank Bonus Gold credit...

I Was Charged $72 by HBO Max Without Subscription or Consent

April 11 11:10 AM13

On April 8, 2026, at 8:32:04 PM, I noticed that a transaction of $72 was made from my Yapı Kredi debit card with the des...

I Was Charged for HBO Max Without Subscription or Consent

April 11 9:27 AM

While reviewing my credit card statement today, I noticed a charge of $9 for an HBO Max subscription that was created wi...

I Was Charged by HBO Max Without My Consent or Subscription

April 9 10:41 PM10

While reviewing my credit card statement, I noticed that around 2:18 AM on April 9, a charge of $7 was made to my Yapı K...

I Was Charged Twice by HBO Max Without My Consent

April 8 8:56 PM

On April 6, 2024, two separate charges of $9 each, totaling $18, were made from my credit card under the name HBO Max vi...

I Demand Refund for Unauthorized HBO Max Payment

April 6 10:04 PM

On April 6 at 9:12 PM, I noticed an unauthorized charge of $9 made through iyzico under the name HBO Max. I do not have ...

I Demand Refund for Unauthorized HBO Max Transaction

April 2 4:35 PM

On April 1 at 11:27 PM, I noticed an unauthorized charge of $7 made from my İş Bankası credit card through hbomax.com wi...

I Am Disappointed by HBO Max Subtitle Quality for Paid Service

April 2 4:22 PM1

I subscribed to HBO Max today with a paid membership, and I am extremely disappointed with the quality of the Turkish su...

I Did Not Subscribe but HBO Max Charged Me $9

April 1 9:46 AM

On March 25, 2026, I noticed that a charge of $9 was made to my Garanti Bank credit/debit card under the name HBO Max wi...

I Need Cancellation of Unauthorized HBO Max Subscription

March 31 11:10 AM

I noticed that $9 has been charged from my Enpara card every month with the description “hbomax.com.” I do not have any ...

I Face Unauthorized HBO Max and London Charges on My Card

March 31 9:51 AM

On March 30, 2026, at 10:29 PM, a transaction of $9 appeared on my Garanti Bonus credit card under the name “Iyzico HBO ...

I Did Not Subscribe but HBO Max Charged My Credit Card

March 31 12:40 AM

On March 30, 2026, a charge of $72 was made from my Yapı Kredi World credit card without my knowledge or consent. The tr...

I Face Unauthorized HBO Max Account Activation and Billing

March 30 11:23 AM

On March 24, 2026, an HBO Max account was activated without my knowledge or consent, and a charge was made from my Enpar...

I Cannot Watch Game of Thrones Due to Bad HBO Max Dubbing

March 29 5:20 PM

I would like to report a dubbing issue I experienced while watching Game of Thrones on HBO Max with Turkish dubbing. Eve...

I Did Not Renew Subscription but HBO Max Tries to Charge Me

March 26 9:59 PM

I previously had a subscription to BluTV, and after my membership ended, the service was taken over by HBO Max. Since Ma...

I Demand Refund for Unauthorized HBO Max Transaction

March 26 12:55 PM1

I noticed that a charge of $94 was made from my Ziraat Bank credit card with the description “iyzico hbomax” without my ...

I Face Unauthorized HBO Max Charge Despite Cancellation

March 25 9:17 PM

A subscription fee of $72 was charged from my VakıfBank account under the name “Iyzico HBO Max,” even though I had cance...

HBO Max: Brand Overview

HBO Max (which has transitioned to the name Max in many global regions) is a premium subscription video-on-demand streaming service owned and operated by Warner Bros. Discovery. Officially launched in May 2020, the platform was created to serve as the central hub for WarnerMedia's vast entertainment catalog. It is a highly verified, global corporate enterprise that delivers critically acclaimed television series, blockbuster movies, and exclusive digital content to millions of subscribers worldwide.

Industry and Operations

Operating in the highly competitive digital entertainment and streaming industry, HBO Max focuses on delivering high-quality video-on-demand (SVOD) services. The brand provides digital entertainment directly to consumers across multiple devices, including smart TVs, smartphones, web browsers, and gaming consoles. The primary products and services offered by the brand include:

  • Extensive Content Libraries: Streaming access to the complete HBO catalog, Warner Bros. films, DC Universe, Harry Potter, and Discovery+ documentary content.
  • Exclusive Original Productions: Financing and distributing exclusive television shows and movies known as "Max Originals."
  • Multi-Profile Subscriptions: Offering varied subscription tiers, including ad-supported and ad-free viewing plans.

User Sentiment and Xolvie Insights

While the platform is highly praised for its premium content and exclusive series, user sentiment and Xolvie insights reveal several recurring operational and technical issues. Users considering a subscription should be aware of the following common complaints:

  • Unauthorized Charges and Billing Disputes: A major volume of user complaints involves unexpected or unauthorized credit card charges (often processed via payment gateways like Iyzico), prompting urgent refund requests.
  • Third-Party Partnership Issues: Many users report significant difficulties when trying to activate free or promotional HBO Max accounts provided through third-party partners, such as e-commerce premium memberships (Hepsiburada Premium) or telecommunication TV packages (Turkcell TV+).
  • Technical and App Glitches: Users frequently complain about app instability, including slow loading times, persistent buffering, freezing screens, and sudden application crashes on specific smart TV and tablet models.
  • Subtitle and Localization Flaws: Several reports highlight dissatisfaction with the quality, accuracy, and synchronization of Turkish subtitles for foreign productions.
  • Customer Service Accessibility: Consumers often express frustration over the difficulty of reaching a responsive customer support representative to quickly resolve account, billing, or technical issues.

Share Your Experience

Have you recently subscribed to or watched content on HBO Max? Whether you have encountered billing and technical difficulties or simply want to praise your favorite new series, we highly encourage you to write a review and share your personal experience to help inform and guide our community.