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HBO Max

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HBO Max

Complaints

32 complaints
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HBO Max Showed Me 3-Minute Pre-Roll Ads on My Paid Annual Subscription

Although I purchased an annual individual subscription to Max (HBO Max), advertisements lasting approximately three minu...

HBO Max Charged My Debit Card $4 While My Account Was Suspended

My Max (HBO Max) account had been suspended due to non-payment, and since I was no longer planning to use the app, I had...

Hbo Max Billed My Card $6 via iyzico After I Canceled My Account

On August 1, 2026, a charge of $6 was deducted from my card via iyzico for Max (HBO Max), despite having previously canc...

HBO Max Screen Distorts With Heavy Pixelation on My Saba Smart TV

2

I have been experiencing a severe video playback issue for about a week while using the Max (HBO Max) application on my ...

I Am Demanding an Explanation and $8 Refund From Iyzico and HBO Max Support

On July 27, 2026, while checking my account transactions on my bank’s mobile app, I noticed a deduction of $8 under the ...

I Canceled My HBO Max Account but Was Still Charged €9.99 Tonight

I canceled my Max (HBO Max) subscription today of my own accord. However, despite canceling the subscription, I noticed ...

Iyzico Charged My Credit Card for HBO Max for a Year Without a Subscription

Although I do not have a Max (HBO Max) membership, I noticed that recurring payments have been regularly drawn from my c...

I Am Demanding Complete Seasons for TV Shows on My Paid HBO Max Account

I use the Max (HBO Max) platform on my mobile phone and have noticed severe missing season gaps, particularly with certa...

I Want a Refund for the Unauthorized HBO Max Payment

6

On 05/12/2026 at 11:59 AM, an online card payment of approximately $77 was charged from my account with the description ...

TV+ HBO Max Package Does Not Work on iPhone or Browser

3

On May 9, I purchased the HBO Max package through TV+. Before buying the subscription, it was clearly stated that I woul...

HBO Max Subtitle Problems Make The Pitt Impossible to Follow

6

While watching the series The Pitt on HBO Max through my laptop computer, I encountered a serious issue with the subtitl...

HBO Max Subscription Was Opened Without My Permission Using My Name

4

I noticed that unauthorized charges were made through Iyzico from my Halkbank card for an HBO Max membership that I neve...

HBO Max Subscription Is Inactive Despite Repeated Monthly Payments

4

I purchased an HBO Max TV Plus subscription on my iPhone 11 using my credit card with a monthly payment plan of approxim...

HBO Max Subscription Charges Continued Even After I Canceled My Card

1

For the past three months, my Yapı Kredi World credit card has been charged approximately $6 per month by “Iyzico/HBO Ma...

Fraudulent HBO Max Subscription Charge Needs Immediate Refund

4

On the night of May 7, 2026, at 02:32:06 AM, I noticed a charge of approximately $8 on my Garanti Bank Bonus Gold credit...

I Was Charged $72 by HBO Max Without Subscription or Consent

13

On April 8, 2026, at 8:32:04 PM, I noticed that a transaction of $72 was made from my Yapı Kredi debit card with the des...

I Was Charged for HBO Max Without Subscription or Consent

While reviewing my credit card statement today, I noticed a charge of $9 for an HBO Max subscription that was created wi...

I Was Charged by HBO Max Without My Consent or Subscription

10

While reviewing my credit card statement, I noticed that around 2:18 AM on April 9, a charge of $7 was made to my Yapı K...

I Was Charged Twice by HBO Max Without My Consent

On April 6, 2024, two separate charges of $9 each, totaling $18, were made from my credit card under the name HBO Max vi...

I Demand Refund for Unauthorized HBO Max Payment

On April 6 at 9:12 PM, I noticed an unauthorized charge of $9 made through iyzico under the name HBO Max. I do not have ...

I Demand Refund for Unauthorized HBO Max Transaction

On April 1 at 11:27 PM, I noticed an unauthorized charge of $7 made from my İş Bankası credit card through hbomax.com wi...

I Am Disappointed by HBO Max Subtitle Quality for Paid Service

1

I subscribed to HBO Max today with a paid membership, and I am extremely disappointed with the quality of the Turkish su...

I Did Not Subscribe but HBO Max Charged Me $9

On March 25, 2026, I noticed that a charge of $9 was made to my Garanti Bank credit/debit card under the name HBO Max wi...

HBO Max: Brand Overview

HBO Max (which has transitioned to the name Max in many global regions) is a premium subscription video-on-demand streaming service owned and operated by Warner Bros. Discovery. Officially launched in May 2020, the platform was created to serve as the central hub for WarnerMedia's vast entertainment catalog. It is a highly verified, global corporate enterprise that delivers critically acclaimed television series, blockbuster movies, and exclusive digital content to millions of subscribers worldwide.

Industry and Operations

Operating in the highly competitive digital entertainment and streaming industry, HBO Max focuses on delivering high-quality video-on-demand (SVOD) services. The brand provides digital entertainment directly to consumers across multiple devices, including smart TVs, smartphones, web browsers, and gaming consoles. The primary products and services offered by the brand include:

  • Extensive Content Libraries: Streaming access to the complete HBO catalog, Warner Bros. films, DC Universe, Harry Potter, and Discovery+ documentary content.
  • Exclusive Original Productions: Financing and distributing exclusive television shows and movies known as "Max Originals."
  • Multi-Profile Subscriptions: Offering varied subscription tiers, including ad-supported and ad-free viewing plans.

User Sentiment and Xolvie Insights

While the platform is highly praised for its premium content and exclusive series, user sentiment and Xolvie insights reveal several recurring operational and technical issues. Users considering a subscription should be aware of the following common complaints:

  • Unauthorized Charges and Billing Disputes: A major volume of user complaints involves unexpected or unauthorized credit card charges (often processed via payment gateways like Iyzico), prompting urgent refund requests.
  • Third-Party Partnership Issues: Many users report significant difficulties when trying to activate free or promotional HBO Max accounts provided through third-party partners, such as e-commerce premium memberships (Hepsiburada Premium) or telecommunication TV packages (Turkcell TV+).
  • Technical and App Glitches: Users frequently complain about app instability, including slow loading times, persistent buffering, freezing screens, and sudden application crashes on specific smart TV and tablet models.
  • Subtitle and Localization Flaws: Several reports highlight dissatisfaction with the quality, accuracy, and synchronization of Turkish subtitles for foreign productions.
  • Customer Service Accessibility: Consumers often express frustration over the difficulty of reaching a responsive customer support representative to quickly resolve account, billing, or technical issues.

Share Your Experience

Have you recently subscribed to or watched content on HBO Max? Whether you have encountered billing and technical difficulties or simply want to praise your favorite new series, we highly encourage you to write a review and share your personal experience to help inform and guide our community.