I purchased a Dreame X50 Ultra Complete robot vacuum cleaner. In the second month of use, the device started showing a “cleaning plate error”, which made it unusable. For this reason, I sent it to the authorized service center on 08.11.2025 under Work Order No: IST01-OU-1114498, within the manufactu...
I bought the Dreame L10s Pro Gen 2, and the device keeps bumping into everything, causing damage both to my home and to itself. It can’t find the charging station, pushes it away, and changes its direction. It also fails to clean the areas it should. When I sent it to the service center, they replac...
On 23.10.2025, my home was flooded during the storm, and along with many of my belongings, my Dreame D9 Max (Black) robot vacuum was also damaged. My insurance company requested an official damage assessment report from an authorized service center confirming that the device was damaged due to the f...
I purchased the Dreame L20 Ultra vacuum cleaner about 1.5 years ago. On October 8, 2025, the device developed a water leakage problem, which occurs in every mode and with every use. My device is still under warranty. To speed up the process, I personally took it to the technical service on October 1...
I purchased a Dreame L40 Ultra vacuum cleaner in October, and I have been experiencing a serious issue with the mop cloth since the very first day. The mop cloth constantly folds over during cleaning, preventing the device from cleaning properly. Additionally, there was no spare mop cloth included i...
While reading books on the Dreame book app, for about a month now, access has been gained through the app to my personal information — even to my private space, such as my bedroom, which only I should know about during the day. This has become evident as readers are expressing these private details ...
I purchased the Dreame LS10 Pro Ultra Heat robot vacuum cleaner from Media Markt’s Konya Selçuklu Kule Site AVM location on July 3rd. From the very beginning, the product failed to meet the advertised features. Within the 15-day legal return period (contacted on July 9), I reached out to the store t...
I purchased the Dreame D10S product on May 22, 2025. Before I could even use it three times, I encountered an issue with the charging unit. On June 10, 2025, I sent it to the service center via Teknosa with a request for a refund or exchange. On June 18, I was informed that the charging station was ...
I noticed that the sides of the cleaning head of my Xiaomi Dreame upright vacuum cleaner had come apart, so I took it to the store where I bought it—Izmir Hilltown Mi Store. They sent it to the service center for inspection, and despite the product still being under warranty, they claimed it was use...
I handed over my Dreame Bot L10S Pro robot vacuum to Media Markt for repair, and despite being told the issue was fixed, the exact same problems continue. This is not the first time—I've sent it in three times, and every time, they return the device claiming it’s repaired, but nothing changes. On t...
I purchased a brand new Dreame L10S Pro Gen 2 robot vacuum, and right out of the box, it wouldn’t charge properly. I was extremely disappointed that a brand-new device had such a basic malfunction. To make things worse, Dreame only has a technical service center in Istanbul, which made the warranty ...
I purchased the Dreame Mop F9 robot vacuum on November 10, 2024, expecting reliability and solid build quality. Unfortunately, within a short time, the water tank began leaking. At first, I didn’t think much of it, but the problem got worse—the opening widened, and now there’s a full crack, causing ...
I purchased the Dreame L10 Ultra robot vacuum about a year ago, hoping it would simplify household cleaning. However, just a few months after buying it, the device started giving a water intake error. I sent it to Ouno service under warranty, and it was supposedly repaired and returned. Unfortunate...
I purchased the Dreame D10 Plus robot vacuum just 7 months ago, and it started showing issues as early as the first month. The water tank began rusting, specifically around the screw areas. I only used clean water in it—nothing else—yet corrosion appeared in a part that clearly wasn’t designed to ha...
I bought the Dreame H12 Dual vertical vacuum less than two months ago, and from the very beginning, it has been giving off small electric shocks during use. This isn’t just uncomfortable—it’s genuinely concerning. I contacted support and sent it in for repair. After some time, they sent it back wit...
I bought the Dreame L10s Pro based on a MediaMarkt employee’s recommendation, hoping it would help keep my home clean—especially since my child has allergies. But this product turned out to be a huge letdown. We were only able to use it for 4 months before it started acting up. The vacuum has now b...
I bought the Dreame X40 robot vacuum expecting premium performance, but it completely let me down. Just one month in, the device started malfunctioning badly. Every time I create a map and start a cleaning cycle, it deletes the map, spins in place, and refuses to clean properly. It either gets stuc...