Dreame

Dreame has become a complete source of regret for me and I will never buy anything from this brand again. Even if the product itself might be good, their customer service and service approach are terrible. I want to clearly share my experience with the Dreame Z20 vacuum cleaner that I bought on Janu...

I purchased a Dreame D10s Plus robot vacuum cleaner with 5000 Pa suction power from Trendyol and the device stopped charging after a while. Because of this problem I sent the product to the Neon authorized service. After their review, the service reported that the device was burned due to high volta...

I purchased a Dreame X50 Ultra robot vacuum cleaner from MediaMarkt Maltepe Piazza AVM on 30.01.2026 for ₺70,000. In addition, I had an extra insurance policy made by MediaMarkt for ₺15,000. From the first use, the device has not performed as promised. It cannot climb a 2 cm threshold and gets stuck...

I purchased a white Dreame L40 Ultra Mop Robot Vacuum Cleaner with serial number r249********** on November 6, 2025. I completed the full setup correctly and was able to use the device without any issues for a short period of time. Shortly afterward, the device stopped detecting the mop pads. The LE...

On December 21, 2025, I purchased a Dreame X50 Ultra robot vacuum cleaner from the Gebze Center Teknosa store. Immediately after opening the box, the device started displaying error messages related to a drainage blockage and overflow in the sink area, even though it had never been used. Because the...

I own a Dreame Bot L10 Pro robot vacuum cleaner and, despite two separate service attempts, the product still does not work properly. I first sent the device to service on 17 October 2025 and then again on 28 November 2025. This problem has been ongoing for nearly three months, and each time the vac...

I purchased a Dreame F9 robot vacuum cleaner via Hepsiburada, and after a problem with the device, it was sent to technical service. On 30 October, I received an SMS stating that the product had reached the service, and about a week later, when I called, I was informed that the return had been appro...

I purchased a Dreame Z30 from the Akbatı shopping mall, but I have been experiencing a constant poor suction problem. The device does not clean properly, and the suction power is insufficient all the time, which makes it impossible to use it as expected from a product in this price range. I first no...

I bought a Dreame L10S Ultra Gen2 robot vacuum cleaner on 01.04.2025, and about one month after I started using it, it began to cause problems. First, malfunctions occurred in the water discharge and suction system, the mop was leaving the floor wet, and when I checked from the application, it showe...

I purchased a Dreame X50 Ultra Complete robot vacuum cleaner. In the second month of use, the device started showing a “cleaning plate error”, which made it unusable. For this reason, I sent it to the authorized service center on 08.11.2025 under Work Order No: IST01-OU-1114498, within the manufactu...

I bought the Dreame L10s Pro Gen 2, and the device keeps bumping into everything, causing damage both to my home and to itself. It can’t find the charging station, pushes it away, and changes its direction. It also fails to clean the areas it should. When I sent it to the service center, they replac...

On 23.10.2025, my home was flooded during the storm, and along with many of my belongings, my Dreame D9 Max (Black) robot vacuum was also damaged. My insurance company requested an official damage assessment report from an authorized service center confirming that the device was damaged due to the f...

I purchased the Dreame L20 Ultra vacuum cleaner about 1.5 years ago. On October 8, 2025, the device developed a water leakage problem, which occurs in every mode and with every use. My device is still under warranty. To speed up the process, I personally took it to the technical service on October 1...

I purchased a Dreame L40 Ultra vacuum cleaner in October, and I have been experiencing a serious issue with the mop cloth since the very first day. The mop cloth constantly folds over during cleaning, preventing the device from cleaning properly. Additionally, there was no spare mop cloth included i...

While reading books on the Dreame book app, for about a month now, access has been gained through the app to my personal information — even to my private space, such as my bedroom, which only I should know about during the day. This has become evident as readers are expressing these private details ...

I purchased the Dreame LS10 Pro Ultra Heat robot vacuum cleaner from Media Markt’s Konya Selçuklu Kule Site AVM location on July 3rd. From the very beginning, the product failed to meet the advertised features. Within the 15-day legal return period (contacted on July 9), I reached out to the store t...

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I purchased the Dreame D10S product on May 22, 2025. Before I could even use it three times, I encountered an issue with the charging unit. On June 10, 2025, I sent it to the service center via Teknosa with a request for a refund or exchange. On June 18, I was informed that the charging station was ...

I noticed that the sides of the cleaning head of my Xiaomi Dreame upright vacuum cleaner had come apart, so I took it to the store where I bought it—Izmir Hilltown Mi Store. They sent it to the service center for inspection, and despite the product still being under warranty, they claimed it was use...

I handed over my Dreame Bot L10S Pro robot vacuum to Media Markt for repair, and despite being told the issue was fixed, the exact same problems continue. This is not the first time—I've sent it in three times, and every time, they return the device claiming it’s repaired, but nothing changes. On t...

I purchased a brand new Dreame L10S Pro Gen 2 robot vacuum, and right out of the box, it wouldn’t charge properly. I was extremely disappointed that a brand-new device had such a basic malfunction. To make things worse, Dreame only has a technical service center in Istanbul, which made the warranty ...

I purchased the Dreame Mop F9 robot vacuum on November 10, 2024, expecting reliability and solid build quality. Unfortunately, within a short time, the water tank began leaking. At first, I didn’t think much of it, but the problem got worse—the opening widened, and now there’s a full crack, causing ...

I purchased the Dreame L10 Ultra robot vacuum about a year ago, hoping it would simplify household cleaning. However, just a few months after buying it, the device started giving a water intake error. I sent it to Ouno service under warranty, and it was supposedly repaired and returned. Unfortunate...

I purchased the Dreame D10 Plus robot vacuum just 7 months ago, and it started showing issues as early as the first month. The water tank began rusting, specifically around the screw areas. I only used clean water in it—nothing else—yet corrosion appeared in a part that clearly wasn’t designed to ha...