I made my first-ever purchase on AliExpress, ordering a tracksuit set for ages 4–6, but what I received was clearly labeled for ages 12–14. It’s completely unusable for my child, and I followed all the proper steps to report the issue. I submitted photo evidence, and AliExpress admitted the mistake and gave me a return address.
However, when I went to ship the item back, the courier company told me that the return barcode must be generated by the seller—which I was never provided. When I asked AliExpress for the barcode, they said my order wasn’t in the “free return” category. Even after explaining that I received the wrong item, they told me to pay for return shipping and they’d give me a coupon instead.
The return cost is five times more than what I paid for the product. I feel completely misled. AliExpress claims to protect buyers, but that clearly didn’t apply here.
I want a full refund, not a coupon. I do not recommend using AliExpress, because you might end up paying for their mistake, just like I did.
I ordered a tracksuit featuring my child’s favorite character from AliExpress, and the total cost, including shipping, came to around ₺1400. Unfortunately, the item that arrived was far below expectations—poor quality and not at all as described. During the return process, AliExpress customer servi...
I placed an order on AliExpress, but unfortunately, the product arrived defective. I immediately filed a return request, which was accepted. However, since then, nothing has moved forward. I wasn’t provided with a return shipping code, nor was I told which courier I should use to send the item back....
I ordered a product from AliExpress, but it turned out to be too small. When I tried to return it, the seller refused the return outright. Since I no longer needed the item, I proceeded with a return under the “no longer needed” option. That’s when the real trouble began. The return tracking code t...
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
I placed an order on AliExpress for shoes, a jacket, and a shirt. The delivery was promised for June 5 or 6, but my package didn’t arrive until June 10. That delay was just the beginning of the problem. When the items finally arrived, I was shocked at how cheap and low-quality they were. Nothing lo...
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