On September 8, 2025, I ordered a fuel cap lock motor for my Peugeot 407 (2008 model) through AliExpress, paying around ₺1,200. When the product arrived, I discovered that it did not fit my car’s socket and could not be used. I immediately submitted a return request, but for the past four days, my request has been repeatedly rejected without clear explanation.
I contacted AliExpress customer support via chat, but the only response I received was in English, stating that my return claim was rejected. No details or further reasoning were provided. This lack of transparency has left me frustrated and without a working solution.
The product was only tested briefly on my car, leaving no damage or signs of use. I believe I am fully entitled to either a refund or the correct part, but since the correct version is unavailable, I am specifically asking for my ₺1,200 refund.
AliExpress should stop rejecting valid return requests and take responsibility for wrong product compatibility issues. I expect my refund to be processed quickly and my case to be handled with fairness.
I ordered a 4x4 remote-controlled RC car from AliExpress on January 20, 2025. After waiting patiently for 35 days, I checked the app on February 25 and saw that the item was marked as “delivered.” But nothing ever arrived at my address. I immediately contacted customer support and opened a dispute....
I purchased a product from AliExpress that turned out to be defective and did not have the promised features. Despite paying 410 ₺ in customs fees to receive it, the seller and AliExpress failed to provide a proper return process, which should have been free. The seller intentionally delayed the ret...
I purchased a car part from AliExpress, but the seller refused to ship it to Turkey, claiming the item is not eligible for delivery. I requested a refund, but the status remains "under negotiation," and I still haven’t received my money back. To make matters worse, there is no phone number to conta...
On July 17, 2024, I placed an order for a detector through AliExpress. My order number is 1106367804891982. It has been over a year since I placed the order, yet I have neither received the product nor gotten a refund. In the past, when I experienced a similar issue, AliExpress refunded my payment ...
I placed an order on AliExpress for shoes, a jacket, and a shirt. The delivery was promised for June 5 or 6, but my package didn’t arrive until June 10. That delay was just the beginning of the problem. When the items finally arrived, I was shocked at how cheap and low-quality they were. Nothing lo...
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