On February 2, 2025, at 13:15, I traveled on flight VF46 from Stuttgart to Istanbul Sabiha Gokcen with PNR 22HB0T under the name H*** D***. I had already checked in online at your Germany office. When I arrived to drop off my luggage, the staff included the weight of my PC bag in the total baggage allowance, even though I was entitled to that weight as part of my ticket. Despite not exceeding the allowed baggage limit, I was charged extra. According to the ticket details, I had a right to 1 piece of 8 kg cabin baggage and 25 kg checked baggage under Ecojet. When I explained that my PC bag should not be included according to flight rules, I was told I could not remove any items from my suitcase and that I had to pay. I was pressured by the employee who said, "I will not take it; you cannot open it." To avoid further conflict and because I needed to catch my flight for work, I reluctantly paid €48. This behavior by Ajet staff is unacceptable and amounts to forcing passengers to pay under duress. Such practices tarnish the reputation of an organization affiliated with Turkish Airlines. I will escalate this matter to the consumer arbitration board and other relevant authorities. I request that this incident be investigated, appropriate action taken against the employee, and that I receive feedback regarding my complaint. I hope this issue is taken seriously.
On March 23, 2025, during my A-Jet London – Istanbul flight, my cabin baggage, which fully complied with the airline’s regulations, was not allowed on board at check-in, and I was charged an additional 50+50, totaling €100, to have it placed in the aircraft hold. While I had no issues on my outbound...
On 29.01.2025, at 10:40, I purchased tickets for myself and my two children from Ajet to go to Dusseldorf Airport from Istanbul Sabiha Gökçen Airport. I completed my online check-in procedures on January 28. After arriving at the airport at around 08:30 on January 29, I quickly completed my ticketin...
On the 09.01.2025 Erzincan-Ankara Ajet flight (AJET 4151, 14:15), I had an argument with Host K*** E*** regarding my cabin baggage. After asking for help and sitting down, Mr. K*** responded in a way I found confusing, saying we should take the baggage together. I got up, thinking he would place it ...
On December 8, 2025, my Ajet (AnadoluJet) flight VF3187 from Diyarbakır (DIY) to Sabiha Gökçen (SAW), for which I held an Ecofly ticket under PNR 3Y85D4, was first delayed and then cancelled. At 08:27, I was informed via SMS about these changes. In the notification sent to me and in their later resp...
On our return flight from London to Istanbul, we had an allowance of 20 kg for a large suitcase and 8 kg for cabin baggage per person. However, our cabin bags were not considered as cabin baggage and were placed in the aircraft hold. Because of this, it was assumed that we had a total baggage allowa...
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