Ajet Charged Me Unfairly for Baggage on Stuttgart to Istanbul Flight

Hulya
Hulya
Ajet
February 4, 2025 11:57 AM80

On February 2, 2025, at 13:15, I traveled on flight VF46 from Stuttgart to Istanbul Sabiha Gokcen with PNR 22HB0T under the name H*** D***. I had already checked in online at your Germany office. When I arrived to drop off my luggage, the staff included the weight of my PC bag in the total baggage allowance, even though I was entitled to that weight as part of my ticket. Despite not exceeding the allowed baggage limit, I was charged extra. According to the ticket details, I had a right to 1 piece of 8 kg cabin baggage and 25 kg checked baggage under Ecojet. When I explained that my PC bag should not be included according to flight rules, I was told I could not remove any items from my suitcase and that I had to pay. I was pressured by the employee who said, "I will not take it; you cannot open it." To avoid further conflict and because I needed to catch my flight for work, I reluctantly paid €48. This behavior by Ajet staff is unacceptable and amounts to forcing passengers to pay under duress. Such practices tarnish the reputation of an organization affiliated with Turkish Airlines. I will escalate this matter to the consumer arbitration board and other relevant authorities. I request that this incident be investigated, appropriate action taken against the employee, and that I receive feedback regarding my complaint. I hope this issue is taken seriously.

Hulya
Hulya
February 11, 2025 3:24 PM

Hello, Ajet did not even respond to the complaint made via email and here. Customer complaints are not even taken into consideration.

Comments

Similar Complaints

1

Complaint Regarding Ajet’s Unjust Extra Charge and Baggage Negligence

Seda
Seda
Ajet
March 24, 2025 11:35 PM80

On March 23, 2025, during my A-Jet London – Istanbul flight, my cabin baggage, which fully complied with the airline’s r...

Complaint Regarding Ajet’s Unjust Extra Charge and Baggage Negligence
Complaint Regarding Ajet’s Unjust Extra Charge and Baggage Negligence
Complaint Regarding Ajet’s Unjust Extra Charge and Baggage Negligence
Complaint Regarding Ajet’s Unjust Extra Charge and Baggage Negligence
+2
1

Ajet Denied Me Boarding Despite Being on Time and Caused Financial Loss

Arafat
Arafat
Ajet
January 30, 2025 10:20 AM137

On 29.01.2025, at 10:40, I purchased tickets for myself and my two children from Ajet to go to Dusseldorf Airport from I...

Ajet Staff Ignored My Request for Help With Cabin Baggage and Treated Me Rudely

Hacer
Hacer
Ajet
January 10, 2025 12:23 PM97

On the 09.01.2025 Erzincan-Ankara Ajet flight (AJET 4151, 14:15), I had an argument with Host K*** E*** regarding my cab...

1

Ajet Cited 'Bad Weather', Yet I Flew THY Same Time!

Mehmet
Mehmet
Ajet
December 9, 2025 10:04 AM80

On December 8, 2025, my Ajet (AnadoluJet) flight VF3187 from Diyarbakır (DIY) to Sabiha Gökçen (SAW), for which I held a...

Ajet Charged Me for Baggage Despite Following Allowance and Online Purchase

Simanur
Simanur
Ajet
February 1, 2025 12:17 PM99

On our return flight from London to Istanbul, we had an allowance of 20 kg for a large suitcase and 8 kg for cabin bagga...