In March, I booked a flight for September 16, 2024, with a departure time of 05:50 from Samsun to Antalya via Ankara using the Turkish Airlines app. This date is crucial because it's also the check-in date for a hotel I had already paid for. Later on, when Anadolu Jet transitioned to Ajet, our tickets were transferred as well. A few notifications about schedule changes (from 05:50 to 05:15) for the Samsun-Ankara flight were sent. Eventually, I received a message stating that the Samsun-Ankara flight on September 16, 2024, was canceled and rescheduled for September 17, 2024.
Concerned, I contacted THY customer service, who confirmed that the September 16 flight was still active in their system. However, Ajet informed me that the flight had indeed been canceled and rescheduled for September 17, and since I booked through the THY app, only THY could handle the ticket changes. I reached out to THY customer service again, but they insisted that the September 16 flight was still active and couldn't make any changes to my tickets. A feedback file was opened, but my family and I are left in limbo, waiting for a resolution.
On April 21, 2024, I purchased an AJET flight (PNR: 14QEJH) from SAW to EZS scheduled for June 28, 2024, at 23:55. However, I encountered several issues: Flight Time Change: The departure was moved 90 minutes earlier without notification. Lack of Communication: I only discovered this change while ch...
On February 3, 2024, at 23:40, I missed my Antalya-Sabiha Gökçen Airport flight because it departed early. I was not informed about this change through any communication channels such as SMS or email. When I spoke to a flight attendant at the gate, they told me the flight had already taken off. When...
Today (21 August 2025), I contacted Ajet customer service regarding my flight. I wanted to change my Istanbul – Dalaman flight on 2 September 2025 at 00:30 to the flight on 31 August 2025 at 17:50. Despite the fact that there are still 10 days left, my request was rejected with the explanation that ...
On 1 October 2024, Ajet canceled our Bergamo–Istanbul flight, leaving us stranded at the airport. We were only able to return the following day, incurring unexpected expenses for accommodation and food. For the past 87 days, we have been trying to get compensation for our expenses from Ajet, but to ...
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