Ajet Denied Me Boarding After Closing Counter Early at Stansted

On August 15, 2025, I purchased tickets from Ajet for myself and my family for the scheduled 16:25 flight from London Stansted Airport to Ankara. Although we were in front of the Ajet counter at 15:20 and had already checked in, the counter was closed, preventing us from handing over our large suitcases and boarding the plane. Despite the flight being delayed by about six hours, and despite calling Ajet customer service, contacting all possible authorities, and appealing to the airport officials, we could not find any staff to reopen the counter and take our baggage. Many other passengers were left in the same situation. Seeing no solution, I was forced to reschedule our tickets through the Ajet app for the next flight at 23:10, which created a significant financial burden. In conclusion, Ajet staff closed the counter earlier than the announced 60-minute rule before the flight, causing us to miss our flight. Since the flight was heavily delayed, there was more than enough time for us to board. This situation, caused entirely by Ajet staff acting against published rules, has led to serious financial and emotional damage, and I request compensation for these losses.