On August 15, 2025, I purchased tickets from Ajet for myself and my family for the scheduled 16:25 flight from London Stansted Airport to Ankara. Although we were in front of the Ajet counter at 15:20 and had already checked in, the counter was closed, preventing us from handing over our large suitcases and boarding the plane. Despite the flight being delayed by about six hours, and despite calling Ajet customer service, contacting all possible authorities, and appealing to the airport officials, we could not find any staff to reopen the counter and take our baggage. Many other passengers were left in the same situation. Seeing no solution, I was forced to reschedule our tickets through the Ajet app for the next flight at 23:10, which created a significant financial burden. In conclusion, Ajet staff closed the counter earlier than the announced 60-minute rule before the flight, causing us to miss our flight. Since the flight was heavily delayed, there was more than enough time for us to board. This situation, caused entirely by Ajet staff acting against published rules, has led to serious financial and emotional damage, and I request compensation for these losses.
On 29.01.2025, at 10:40, I purchased tickets for myself and my two children from Ajet to go to Dusseldorf Airport from Istanbul Sabiha Gökçen Airport. I completed my online check-in procedures on January 28. After arriving at the airport at around 08:30 on January 29, I quickly completed my ticketin...
On Monday, June 23, my family and I—six people in total—were supposed to fly from Belgrade, but we were never allowed on the AJet flight because we couldn’t complete the check-in process through their app or website. No matter how many times we tried, the system refused to work, and there was no pro...
On 9 December 2025, I was booked on an Ajet flight from Istanbul Sabiha Gökçen Airport to Tokat (PNR: 3EC9BF), with boarding scheduled for 13:35 and departure at 14:05. I left Fenerbahçe Military Quarters at 11:45, allowing what is normally sufficient time for a journey of approximately 50 minutes t...
On 16 November 2025 at 11:45, I purchased flight tickets from AJet for my wife and two children (ages 13 and 3) from Istanbul Sabiha Gökçen Airport to Ankara Esenboğa Airport under the PNR code 3DP88Z. First, without my knowledge, my wife’s seat was changed from 22C to 20C, leaving my children seate...
On July 30, 2025, the Ajet flight VF4123 from Bingöl to Ankara, scheduled to depart at 13:30, was first delayed due to a lack of fuel and was rescheduled for 16:30. Eventually, the flight took off at 17:30. Upon arrival in Ankara, we were informed that our baggage had been left behind in Diyarbakır ...
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