I experienced a serious issue with A Jet’s online ticket purchasing system. While attempting to buy a ticket for the Muş–Ankara route on Monday, January 26, at 12:05, the online booking process was interrupted due to a system disconnection. As a result of this interruption, my ticket was mistakenly issued for the wrong destination.
After realizing that the ticket had been issued incorrectly, I tried to contact A Jet by phone, but I was unable to reach any customer service representative. Eventually, I was instructed to fill out an online information form, which I completed; however, I have still not received any response. Throughout this entire process, I was left waiting with my children, and my travel plans were significantly disrupted. I expect A Jet to correct this error by changing my ticket to the intended Muş–Ankara route at no additional cost and to resolve this issue as quickly as possible.
I'm Serhat D******. I bought two tickets from Ajet for a flight from Istanbul to Van. Last night, I found out that my tickets got canceled without my knowledge. I’ve got a flight on January 7 at 6:45 AM, and now I’m in a tough spot. I’ve been trying to get in touch with your agents, but whenever I c...
I purchased an international ticket from AJet well in advance, only to find out that the flight was canceled just two weeks before departure. The options I was given were disappointing and inconvenient: either fly a day earlier, change to a different date, or get a refund. None of these addressed th...
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
Dear AJet Representatives, I am writing to formally express my dissatisfaction and request compensation regarding flight VF3307 scheduled for May 27, 2025, from Samsun Çarşamba to Istanbul Sabiha Gökçen Airport. The flight was initially delayed by 20 minutes, then 35 minutes, and eventually by 1.5 h...
I booked a flight with AJet (Flight VF3074, Istanbul to Izmir, February 7, 2025), only for it to be canceled just two days before departure due to vague “operational reasons.” With no alternative flights available, I had no choice but to cancel my ticket. I planned my entire trip around this flight...
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