On February 3, 2024, at 23:40, I missed my Antalya-Sabiha Gökçen Airport flight because it departed early. I was not informed about this change through any communication channels such as SMS or email. When I spoke to a flight attendant at the gate, they told me the flight had already taken off. When I asked, "How can a flight depart before its scheduled time?" they simply repeated that the gate was closed and dismissed my concerns. I arrived at the airport 20 minutes before the flight and had already completed check-in 2 to 2.5 hours earlier, yet I was not informed of any change, even after speaking with customer service. Despite repeatedly calling customer service, I received no clear response. At 24 years old, I was threatened by an Ajet representative at the Antalya airport. No one is helping me. I was left stranded in the middle of the night with no available assistance. There were no officials around, and even customer service was unaware that the flight had departed early, providing different flight times on each call. I have a hospital appointment in Istanbul at 8:30 AM, which I will miss because Ajet failed to notify me of the early departure. My ticket is neither being refunded nor exchanged for another flight. During a call with customer service around 00:20, they confirmed that the flight had already landed in Istanbul.
On February 3, 2024, at 23:40, I missed my Antalya-Sabiha Gökçen Airport flight because it departed early. I was not informed about the early departure through any communication channels such as SMS or email. When I asked the gate officer how a flight could leave before its scheduled time, they dism...
I would like to share the issue I experienced with my October 26, 23:55 Ajet flight from Istanbul Sabiha Gökçen to Sharm El Sheikh (PNR: vg653007). Initially, I was informed that the flight was delayed by 15 minutes, but afterward, there was no announcement or notification regarding the cancellation...
On April 21, 2024, I purchased an AJET flight (PNR: 14QEJH) from SAW to EZS scheduled for June 28, 2024, at 23:55. However, I encountered several issues: Flight Time Change: The departure was moved 90 minutes earlier without notification. Lack of Communication: I only discovered this change while ch...
I had a scheduled flight with Ajet on 05.12.2025 at 07:10 from Istanbul Sabiha Gökçen Airport to Diyarbakır, with reservation number 3YZC35. I was waiting at the gate number stated on my ticket from 04:00 onwards. However, since the gate number was changed without any notification to me, I was not a...
In March, I booked a flight for September 16, 2024, with a departure time of 05:50 from Samsun to Antalya via Ankara using the Turkish Airlines app. This date is crucial because it's also the check-in date for a hotel I had already paid for. Later on, when Anadolu Jet transitioned to Ajet, our ticke...
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