First of all, the plane was not an Air Albania aircraft—it was a completely different and unacceptable plane, even though the ticket was purchased from Air Albania. To “ensure balance,” everyone was told they could sit in any seat they wanted after the 10th row. Because passengers sat wherever they ...
On September 14, 2025, for my 21:20 Air Albania flight from Istanbul to Tirana, I arrived at Istanbul Airport three hours in advance as is standard for international flights. However, to my surprise, the check-in counter did not open until just one hour before departure. This forced me, despite bein...
On August 25th at 04:00, after completing my flight from Albania to Turkey with Air Albania, I discovered that my suitcase was severely damaged upon arrival at Adana Çukurova Airport. The two front wheels of my luggage were completely missing, and several areas of the case showed heavy deformation. ...
On July 25, 2024, I was scheduled to fly on Air Albania flight ZB1017. However, due to a technical malfunction, I was denied boarding and forced to wait two extra days before I could finally travel. Following this major disruption, I submitted all the necessary documents to claim compensation. On Au...
On September 7, I purchased a ticket with reservation number 37487249 for Air Albania flight ZB1016 from Izmir to Tirana. Although the scheduled departure time was 04:20, we were instructed to be at the airport at least three hours earlier. As a result, I arrived at Izmir Adnan Menderes Airport arou...
Today, I was scheduled to fly from Ankara Esenboğa Airport to Tirana with Air Albania, but the experience turned into a major inconvenience. The flight was delayed twice, and although I arrived at the airport at 12:00, the departure was pushed back to 21:30. That means I had to wait nearly the entir...
On June 29, 2024, I was scheduled to fly with Air Albania on direct flight ZB1018 from Ankara Esenboğa Airport to Tirana. Unfortunately, the experience turned into a long and exhausting ordeal. First, the flight was delayed by 5 hours and 15 minutes, and then an additional 1.5 hours was added to the...
Hello, With your horrible service you ruined my trip and my family time. I bought connected flights ticket through your country with your airlines first and last time in my life. I was trying do check-in online and getting my boarding passes for two days. I arrived Istanbul airport 8 hours before to...
On August 7, 2025, I was scheduled to fly with Air Albania on flight 1018 from Ankara to Tirana. Unfortunately, the flight was delayed for seven full hours. During this time, no proper announcements or updates were made at the airport, and we were left waiting without food or water for an extremely ...
On Saturday, August 16, I experienced a 3.5-hour delay on Air Albania flight ZB 1018 from Ankara to Tirana. On my return flight, Saturday, August 23, there was yet another 3-hour delay. On both occasions, no proper announcements, updates, or support were provided by Air Albania staff. The first del...
My scheduled Air Albania flights—ZB 1015 from Izmir to Tirana on November 10 and ZB 1016 from Tirana to Izmir on November 15—were canceled directly by the airline. I had purchased these tickets through Air Albania’s official website. After the cancellations, I submitted a refund request in May 2025,...
On August 18, 2025, I experienced a serious issue with Air Albania on flight ZB 1022 from Adana to Tirana. The flight was originally scheduled to depart at 04:25, but instead it was delayed by 2.5 hours, only taking off at 06:55. Throughout this entire delay, no announcements, explanations, or updat...
On August 8, 2025, my Air Albania flight ZB1011 from Istanbul to Tirana was scheduled to depart at 16:40 but did not take off until 19:45. On my return flight, ZB1011 from Tirana to Istanbul on August 15, 2025, the departure time was 12:20, but the plane only left at 17:00. Both flights were severel...
I purchased a round-trip ticket from Turkish Airlines for July 28 (Istanbul to Tirana) and August 1 (return). At the time of booking, I didn’t realize the flight was a codeshare operated by Air Albania. I later found out Turkish Airlines takes no responsibility for such flights beyond selling the ti...
On my July 22, 2025 flight with Air Albania, I experienced poor flight management that felt unprofessional and disorganized from start to finish. The boarding process was chaotic, the staff seemed undertrained, and no clear communication was provided to passengers throughout the experience. Unfortu...
My recent experience with Air Albania at Istanbul Airport was extremely frustrating and unprofessional. Despite the airline operating from a major international hub, there was no representative or help desk available to assist passengers. Our flight was scheduled for 10:40 AM, yet by 9:40 AM we stil...
More than a year ago, I experienced baggage damage during my flight with Air Albania. I followed the proper process and contacted their support team via email. After several exchanges, they admitted liability and confirmed that I was entitled to compensation. However, despite their acknowledgment, I...
On July 22, 2025, I arrived at Istanbul Airport early for my Air Albania flight TK4649 to Tirana to avoid missing the flight. Despite arriving with ample time, I ended up waiting for hours just for the check-in counter to open. There was no communication, no updates, and absolutely no Air Albania st...
On the night of my scheduled Air Albania flight, I arrived at the gate on time and saw “Gate Open” displayed clearly at 23:50. However, despite what the board said, the gate remained closed. I stood there waiting for over 20 minutes with zero updates or announcements. There was no staff present to a...
On July 6, 2025, I flew from Tirana to Izmir with a tour group on Air Albania. When I arrived and collected my luggage at Izmir Adnan Menderes Airport, I was shocked to see my large suitcase completely damaged—cracked in three separate places and unusable. No one from the airline took responsibility...
On May 3, 2025, I traveled with Air Albania on flight ZB 1017 from Tirana to Ankara, seated in 21F. When I picked up my suitcase at Esenboğa Airport, I was shocked to see that it had been badly damaged during the flight. I immediately filed a damage report at the airport under reference number ESBZ...
When I booked a Balkan Tour through Jolly Tur, they couldn’t stop praising Air Albania as their airline partner. But our experience during the round-trip flights between Ankara and Tirana (March 29–April 5) was far from what was promised. First, the aircraft had no Air Albania logo or markings, whi...
During my Balkan tour from March 29 to April 5, I had two serious baggage issues with Air Albania that remain unresolved. On the outbound flight from Istanbul to Tirana, my suitcase arrived with a broken wheel. Then, on the return flight from Tirana to Istanbul, my luggage was completely lost. An o...
On July 2, 2024, I flew with Air Albania flight ZB1004 from Istanbul (IST) to Tirana (TIA). Upon arrival, I discovered that my baggage was severely damaged. That same day, I filed a damage report at the Lost & Found Office at Tirana Mother Teresa International Airport (Reference: TIAZB12664/01JUL24/...
