On September 16, 2025, during my AnadoluJet flight from Brussels to Istanbul Sabiha Gökçen, I purchased seat 1F in the front row, which included meal service, by paying an extra fee of €119.41. However, during the flight, I was moved to seat 26F on the grounds of a “pilot instruction,” which meant I could not benefit from the front-row seat I had paid for, though I did still receive the meal service. The base ticket without extras cost €83.22, meaning I overpaid for a service I never received. On September 17, I submitted complaints both via phone and through the online feedback form, but I received two rejection responses. The first rejection even contained incorrect details, listing my flight as Istanbul–Erzurum instead of Brussels–Istanbul. In the second response, despite the evidence I provided, AnadoluJet falsely insisted that I had originally purchased seat 26F, which is completely untrue. My PNR number is 2RU35A. This handling of the issue is unprofessional and has left me with no resolution despite clear proof. I am demanding a refund of the extra fee I paid for the front-row seat, as I was denied the service that I rightfully purchased.
I cancelled my Istanbul - Basel tickets for 2 people with PNR number 1Q1NF1, more than 24 hours ago, via the AJET application. I had purchased my tickets for ₺11,456.42, especially as a Premium package, but the refunded amount was ₺5993.36. So a deduction of ₺5.463,06 was made. In my conversation wi...
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
I purchased a round-trip ticket from AJet for Ankara–Paris in May 2025. However, my flights were canceled multiple times — including flight numbers VF3012, VF3001, VF10, and VF3008. The most recent cancellation happened right before my May 2, 2025 flight, which was moved to May 3 without sufficient ...
I recently flew from Sabiha Gökçen to Amsterdam on Ajet flight VF1 with another passenger. We specifically paid extra for a Premium flight, selecting seats in a row with only two seats for added comfort. However, without any explanation or effort to resolve the issue, the plane was changed, and we w...
On April 21, 2024, I purchased an AJET flight (PNR: 14QEJH) from SAW to EZS scheduled for June 28, 2024, at 23:55. However, I encountered several issues: Flight Time Change: The departure was moved 90 minutes earlier without notification. Lack of Communication: I only discovered this change while ch...
Comments