On February 15, 2026, my VF90 Cologne–Istanbul flight was delayed, which caused me to miss my connecting VF221 Sharjah flight; as a result, the flight was canceled. Even though I was a transit passenger, the ground handling staff (Ms. Aysen and Mr. Mohammed) did not provide any solution in the transit area. In order to access the accommodation that I am legally entitled to, I was forced to pay $50.50 for an e-visa.
At Sabiha Gökçen (SAW) Airport, the AJet assistance desks were consistently unattended (I have photo evidence). After checking out of the hotel, no meal was provided, and my request for a meal during the flight was denied. Since I was unable to access my baggage for 24 hours, I had to spend $66 on essential items at LC Waikiki and $7 on taxi transportation.
Pursuant to Turkish Civil Aviation Regulation (SHY-PASSENGER) Article 8 and the Montreal Convention, I am requesting €600 in compensation, along with reimbursement of the visa fee and all additional expenses (Feedback No: VF-799359). Otherwise, I will file a complaint with the Directorate General of Civil Aviation (SHGM).
Dear AJet Representatives, I am writing to formally express my dissatisfaction and request compensation regarding flight VF3307 scheduled for May 27, 2025, from Samsun Çarşamba to Istanbul Sabiha Gökçen Airport. The flight was initially delayed by 20 minutes, then 35 minutes, and eventually by 1.5 h...
Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger: • Name: Zahra S*** • Booking Reference: 1088-288-198 • Date of Travel: 8–9 Augus...
Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger details: Name: Zahra S***; Booking Reference: 1088-288-198; Date of Travel: 8–9 Au...
On October 3, 2025, after my AJet flight VF3311, I received my luggage at Istanbul Sabiha Gökçen Airport and found it burst open with my belongings placed inside a plastic bag. I immediately reported the issue to the airport authorities, and a damage report was filed. In addition to my electronic d...
The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...
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