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ResumeCoach Haberim Olmadan Hesabımdan Para Çekildi

ResumeCoach Haberim Olmadan Hesabımdan Para Çekildi
7 Mayıs 2024 09:49230
Mustafa'nın Teşekkür Mesajı
Thank you very much about concern on my problem :)

“Resume coach adlı yerden 95 cent tutarında CV'mi oluşturduktan sonra
05 Mayıs tarihinde Resume coach haberim olmadan 30.90 $ *bilgim dışında* çekim yapmıştır. Ücretin iadesini talep ediyorum, aksi takdirde kısa bir süre içerisinde Tüketici Hakları'na şikayet başvurumu yapacağım.”

7 Mayıs 2024 13:19 (Şikayetten 3 saat sonra)

Hello Devreden, Thank you for contacting us. After checking your customer file, we hereby inform you that: At the time of registering on our website, the user (interested person) confirms that he/she has read and accepts our Terms and Conditions, where the conditions to access our services are clearly explained. It is informed that to access certain services on our website, the user must create an account and choose a subscription plan. Some plans consist of an “initial fee” and a “membership fee." By successfully paying the “initial fee,” you can try our services for a period of 14 days. Said period starts on the date on which the customer receives the payment confirmation email for the trial period. A “membership fee” is automatically applied if you do not cancel your subscription plan before the trial period expires. During and after the trial period, you can cancel your subscription at any time and at no cost by yourself, through your profile on our website, or by contacting us. The membership fee allows the customer to access our specialized content, tooltips, and services in relation to the creation of professional documentation. Having said the above, we hereby inform you that, as per your request, the last membership fee charged has been refunded in accordance with our refund policy. The transfer has been made directly to the same payment method used when you subscribed to our services. Also, we hereby confirm that your subscription has been canceled and you will no longer be charged by our company. We trust the above has been of assistance. Don't hesitate to contact us for any further assistance you may need. Best regards, Emma Resume Coach

Mustafa
7 Mayıs 2024 13:26

Your company cheats customer. You dont warn customer that they will be charged almost 30 USD after 14 days if not canceled membership. Send my Money back asap otherwise i will issue your company.

7 Mayıs 2024 14:12

Hello Devreden, Thank you for contacting us. We confirm that the subscription fee of 29.95 USD has been reimbursed to the same credit/debit card used. Please note that this transaction can take up to 10 business days to be completed. If 10 business days have passed, we recommend that you contact your bank provider as there may be a reason for them withholding the funds. If your bank cannot resolve this issue, please contact us again, and we will contact our accounting department to investigate further. Please accept our apologies for any inconvenience caused. Don't hesitate to contact us for any further assistance you may need. Best regards, Emma Resume Coach

Mustafa
9 Mayıs 2024 12:47

Buradan yazdığım şikayet sonucunda firma sorunumu çözdü ve paramı 3 gün içinde geri yatırdı. Şikayervar.com’ teşekkür ederim

Mustafa
9 Mayıs 2024 13:37

Thank you very much about concern on my problem :)

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